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Frequently Asked Questions

    • Now using banki Mobile app latest version easily activate your soft token to start making transfers payments!
 

  • Now you can change your registered mobile number with no need to visit the branch.
  • To change your mobile number instantly click here
  • We will send you all communication> and transaction notification on your new mobile number

    • You can now submit an ATM dispute request using banki Mobile at any time from anywhere in a few seconds and you will no longer need to visit the branch!
    • For the steps click here

    • You can now check your Happy points balance and redeem them using banki Mobile in a few seconds.
    • View steps click here.

    • Login now to banki Mobile and activate “Taqsit” service through the following steps: click Here
    Access all questions

    Credit Card Activation

    Dear valuable customer,

    Thank you for banking with Crédit Agricole.

    We seize this opportunity to welcome you and wish you an exquisite banking experience that you deserve on all spectrum.

    Use Your Cae Credit Card… No More Cash, No Worries!

    • Credit card acceptance:

      • With your Crédit Agricole VISA Credit Card, you can use it as a fast, secured shopping tool at any merchant or online and for cash withdrawal from any ATM (either Crédit Agricole Egypt or any other bank).

    • Contactless Credit Card activation:

      • You can activate your Crédit Agricole VISA Contactless Credit Card through any of Crédit Agricole Egypt various digital channels. … For more info click here

    • Important information, on card activation:

      • To activate your card through any of Crédit Agricole digital channels, please ensure that your registered mobile number is available with you to receive the activation code through it.

    • PIN code created is used for withdrawal transactions and purchase transactions at merchants., this PIN code shouldn’t be disclosed to any person whatsoever.
    • Code received on your mobile no. is only used once to serve card activation purpose
    • Branches and ATM locations:

      • To know more about Crédit Agricole branches and ATMs locations found across Egypt, click here

    • Happy points Loyalty Program:

      • With “Happy Points” Loyalty Program , you will earn points with every purchase transaction either local or international & on usage of our digital channels; banki Mobile & banki Wallet.
      To know more: click here

    • A range of innovative digital banking solutions by Crédit Agricole:

      • Through banki channels, you will be able to check, consult your credit cards status, pay your bills through Fawry service and much more through our different digital banking services:

    • Banki Mobile : Your bank on the go with our mobile and tablet applications. Download it now:

    • Banki Lite:” access your accounts easily through your desktop, enjoying a banki Mobile interface, by logging in through this link
    • Banki Alert: stay on top of your accounts and cards transactions with a wide range of SMS alerts service from Crédit Agricole.

    To know more about the available packages and the SMS alerts “banki Alert service” that suit the size of your banking transactions click here

    We hope our banking solutions and services will meet your needs and expectations.

    Credit Agricole Egypt