How can we help you ?

PRESS ENTER TO START THE SEARCH

Frequently Asked Questions

  • Yes, the same eligibility criteria apply to both primary and supplementary credit cards.
  • Each cardholder must meet the required international spend condition independently to qualify for the benefit.

  • Eligibility is based on posted (settled) transactions, not pending ones. Customers should ensure their transactions are fully processed and posted before attempting lounge access.

  • It means the system checks 90 days backward from the date of the last international transaction processed to confirm eligibility.

  • If the required international spend (USD 5 within the last 90 days) is not met, lounge access will not be granted, and the visit will be declined.

  • An international transaction includes any purchase made outside Egypt or in foreign currency, whether performed abroad or through international online merchants.
Access all questions

Stay connected and use our digital services

Easily follow these simple steps click here

  • Easily follow these simple steps: click on “Forgot your PIN” to reset your PIN click here

  • To activate your banki Token using your mobile through banki Mobile click here
  • To activate your banki Token using your laptop or PC through banki Lite click here

  • You can now check your Happy points balance and redeem them using banki Mobile in a few seconds.
  • View steps click here.

  • Now you can change your registered mobile number with no need to visit the branch.
  • To change your mobile number instantly click here
  • We will send you all communication> and transaction notification on your new mobile number

  • Login now to banki Mobile and activate “Taqsit” service through the following steps: click Here

  • You can now submit an ATM dispute request using banki Mobile at any time from anywhere
    in a few seconds and you will no longer need to visit the branch!
  • For the steps click here

 

  • Now you can setup your Face ID. You’ll no longer need to enter your credentials with every login.
  • To know how to setup your face ID on banki Mobile click here.

  • Steps to change your billing profile/ language / billing account: click here

  • Press on “personal Accounts”
  • Tab the account number to review last 50 transactions done

  • No need to enter your login credentials with every login
  • Click here to activate your fingerprint login click here

    • No worries  click here to retrieve your username

    Here’s how to register using your Card or T-Pin

      • Register using your Active Card: Click Here
      • Register using your Bank ID# and Telephone PIN : Click Here