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Frequently Asked Questions

Subscribe in E-statement:
  • For credit card and personal account and avoid charging fees for issuing printed statements
  • For the E-statement Registration, click here

  • Transfer money from your account to your card. (no token needed)
  • To settle your credit card from your account on banki Mobile Click here 

  • This Transfer is free till further notice.
  • To activate your token Click here
Steps to transfer to other cards in other banks inside Egypt:
    1. Choose “Transfers/Payments”.
    2. Then choose “banks inside Egypt”.
    3. Click “from” and choose your account number.
    4. Then click “to” and choose “banks inside Egypt”.
    5. Then fill in all the required fields & add the card number in the account number field.
    6. Then add the amount.
    7. Press “continue” & choose transfer/payment reason.
    8. Enter the “TOKEN” & press “confirm”.

Easily follow these simple steps:
  • click on “Forgot your PIN“ to retrieve/reset your PIN click here
Access all questions

Stay connected and use our digital services

Easily follow these simple steps click here

  • Easily follow these simple steps: click on “Forgot your PIN” to reset your PIN click here

  • To activate your banki Token using your mobile through banki Mobile click here
  • To activate your banki Token using your laptop or PC through banki Lite click here

  • You can now check your Happy points balance and redeem them using banki Mobile in a few seconds.
  • View steps click here.

  • Now you can change your registered mobile number with no need to visit the branch.
  • To change your mobile number instantly click here
  • We will send you all communication> and transaction notification on your new mobile number

  • Login now to banki Mobile and activate “Taqsit” service through the following steps: click Here

  • You can now submit an ATM dispute request using banki Mobile at any time from anywhere
    in a few seconds and you will no longer need to visit the branch!
  • For the steps click here

 

  • Now you can setup your Face ID. You’ll no longer need to enter your credentials with every login.
  • To know how to setup your face ID on banki Mobile click here.

  • Steps to change your billing profile/ language / billing account: click here

  • Press on “personal Accounts”
  • Tab the account number to review last 50 transactions done

  • No need to enter your login credentials with every login
  • Click here to activate your fingerprint login click here

    • No worries  click here to retrieve your username

    Here’s how to register using your Card or T-Pin

      • Register using your Active Card: Click Here
      • Register using your Bank ID# and Telephone PIN : Click Here