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Frequently Asked Questions

  • EFG Hermes Asset Management is the fund manager for Credit Agricole I, Credit Agricole II equity funds and Credit Agricole III money market fund. With over 25 years of experience in the Egyptian market, the fund manager makes investment decisions on behalf of the investors based on through research and close monitoring of market conditions. EFG Hermes Asset Management is responsible for the performance of the funds under its management, as they handle the investment part of the fund.

  • All mutual funds announce the Investment Certificate price on a weekly basis, allowing investors to track their performance. Additionally, the fund manager publishes quarterly fact sheets that provide insights into the fund’s performance.

  • You can subscribe by signing a subscription form at any of the bank’s branches across Egypt. Subscription frequency varies depending on the fund type. Some funds offer daily subscriptions, while others provide weekly subscriptions. However, in all cases orders must be submitted before 12:00 pm on any applicable day.

  • Returns represent the total net profits or losses (in some types of mutual funds) achieved against the invested amount during a specific period. To view the returns for the mutual funds offered by the bank Click Here

    • Redemption orders can be signed at any of the bank’s branches across Egypt. Redemption frequency varies depending on the fund. Some funds offer daily redemption, while others provide weekly redemption. However, in all cases, orders must be submitted before 12:00 pm on any applicable day

Transfers and Payments

  • This Transfer is free till further notice.
  • To activate your token Click here

Steps to transfer to other cards in other banks inside Egypt:

    1. Choose “Transfers/Payments”.
    2. Then choose “banks inside Egypt”.
    3. Click “from” and choose your account number.
    4. Then click “to” and choose “banks inside Egypt”.
    5. Then fill in all the required fields & add the card number in the account number field.
    6. Then add the amount.
    7. Press “continue” & choose transfer/payment reason.
    8. Enter the “TOKEN” & press confirm”.

  • Transfer money from your account to your card. (no token needed)
  • To settle your credit card from your account on banki Mobile Click here 

As you pay different bills:

  • Remember to set them as “favorites” so you can easily pay them again next time
  • To pay your bills through banki Mobile application click here

  • Transfer to any wallet in Egypt using banki Mobile.
  • This Transfer is free till further notice

    Steps to transfer to any Wallet inside Egypt:

    1. Choose “transfers/payments”.
    2. Then choose “banks inside Egypt”.
    3. Click “From” and choose your account number.
    4. Then click “to” and choose “banks Inside Egypt”.
    5. Fill in all fields then add Wallet mobile number in beneficiary’s account filed.
    6. Choose transfer or “save and transfer”to save the beneficiary data for future use/transfer.
    7. Then add the amount.
    8. Press “continue” & enter reason of transfer.
    9. Enter the “TOKEN” & press “confirm”.

    • You can even select the organization you wish to donate to.

        Steps to Donate through banki Mobile:

        1. Choose “Fawry Bill Payments”.
        2. Click “From” and choose the account number to pay from.
        3. Click “To” and choose “Bills”.
        4. Click “Select biller” and choose “Charity”. choose the organization you wish to donate to under the Charity section.
        5. Click “Pay/Add new bill”.
        6. Select biller then fill in all required fields.
        7. Choose “Save & Pay” to add them as Favorites.
        8. Enter Amount.
        9. Enter “TOKEN” and click “Confirm”.

        • Transfer to any Account/IBAN in Egypt using banki Mobile.
        • This transfer is free till further notice.

        Steps to transfer to other Accounts/IBAN in other banks inside Egypt:

        1. Choose “transfers/payments”.
        2. Then choose “banks inside Egypt”.
        3. Click “From” and choose your account number.
        4. Then click “to” and choose “banks Inside Egypt”.
        5. Fill in all fields then add account number/IBAN in beneficiary’s account filed.
        6. Choose transfer or ‘save and transfer’ to save the beneficiary data for future use/transfer.
        7. Then add the amount.
        8. Press “continue” & enter reason of transfer.
        9. Enter the “TOKEN” & press “confirm”.
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