How can we help you ?

PRESS ENTER TO START THE SEARCH

Frequently Asked Questions

    • Now using banki Mobile app latest version easily activate your soft token to start making transfers payments!
 

  • Now you can change your registered mobile number with no need to visit the branch.
  • To change your mobile number instantly click here
  • We will send you all communication> and transaction notification on your new mobile number

    • You can now submit an ATM dispute request using banki Mobile at any time from anywhere in a few seconds and you will no longer need to visit the branch!
    • For the steps click here

    • You can now check your Happy points balance and redeem them using banki Mobile in a few seconds.
    • View steps click here.

    • Login now to banki Mobile and activate “Taqsit” service through the following steps: click Here
    Access all questions

    Fawry Payment Through banki Mobile

    Steps to make Fawry Payments:

    1. Choose “Fawry Bill Payments”
    2. Click “From” and choose the account number to pay from
    3. Click “To” and choose “Bills”
    4. Click “Pay/Add new bill”
    5. Select Billers and Fill in all required fields.
    6. Choose “Save & Pay” to add them as Favorites.
    7.  Enter Amount required.
    8. Check payment details in confirmation screen and click “Confirm”.
    9. Enter token and click continue.