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Frequently Asked Questions

  • EFG Hermes Asset Management is the fund manager for Credit Agricole I, Credit Agricole II equity funds and Credit Agricole III money market fund. With over 25 years of experience in the Egyptian market, the fund manager makes investment decisions on behalf of the investors based on through research and close monitoring of market conditions. EFG Hermes Asset Management is responsible for the performance of the funds under its management, as they handle the investment part of the fund.

  • All mutual funds announce the Investment Certificate price on a weekly basis, allowing investors to track their performance. Additionally, the fund manager publishes quarterly fact sheets that provide insights into the fund’s performance.

  • You can subscribe by signing a subscription form at any of the bank’s branches across Egypt. Subscription frequency varies depending on the fund type. Some funds offer daily subscriptions, while others provide weekly subscriptions. However, in all cases orders must be submitted before 12:00 pm on any applicable day.

  • Returns represent the total net profits or losses (in some types of mutual funds) achieved against the invested amount during a specific period. To view the returns for the mutual funds offered by the bank Click Here

    • Redemption orders can be signed at any of the bank’s branches across Egypt. Redemption frequency varies depending on the fund. Some funds offer daily redemption, while others provide weekly redemption. However, in all cases, orders must be submitted before 12:00 pm on any applicable day
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Redemption

Redemption could not be easier. Just simple steps to redeem your points.

Redemption could not be easier. Just simple steps to redeem your points.

No paper voucher!

Buy at merchants:

A wide variety of a hand-picked selection of best brands is available for you to redeem directly at the merchant

Buying using your points in 3 just steps:

  • Give the cashier your registered mobile number at the bank
  • You will receive an SMS with 6-digit PIN to provide to the cashier
  • The cashier will process the PIN and you will receive a confirmation by SMS

Enjoy “Carrefour” our mega merchant & discover ALL participating merchants through CAE Merchants Catalogue available inside banki Mobile

    Buy online:

    Enjoy shopping online – available through banki Mobile / banki Lite
    only

    • Proud to be the leading bank offering Happy Points redemption 24/7, anywhere exclusively using banki Mobile.
    • You can now easily login to banki Mobile to check & follow your Happy
      Points balance on banki Mobile & redeem them from 70+ various merchants while shopping.
    • The more you transact using banki Mobile, the more Happy Points you’ll earn:  click here

    Happy Points Online merchants redemption steps:

    • Check “Happy Points” online merchants catalogue on banki Mobile/lite
    • Click on your favorite merchant
    • Enter the amount you want to redeem in EGP
    • Click “Create Coupon”, then you will be requested to enter the code (OTP)
      that will be sent to your mobile number to be able to continue
    • You will receive an SMS with the requested coupon number & validity and another SMS with the deducted points & remaining balance of your Happy Points
    • Once you use the coupon at the online merchant, you will receive a
      confirmation SMS.
    • You can redeem form the below merchants
      elmenus
      Breadfast
      Homzmart
      Gourmet

      Notes:

      • Coupon validity is 1 month.
      • Expired coupons can’t be refunded or renewed.
      • Coupon code is valid for one time-usage with its full amount.

      Pay your annual Credit Card fees:

      only full amount of card annual fees can be requested to pay

      To request payment for your Credit Card fees

      • Contact Crédit Agricole call center 19191.
      • Fill the form “Pay your annual credit card fees” above.

        Pay your annual credit card fees:

        Only full amount of card annual fees can be requested to pay.

        To request payment of your annual credit card fees:

          • Contact credit Agricole call center 19191.
            or

          • Fill the form "Redeem Your Points"






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