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Frequently Asked Questions

Subscribe in E-statement:
  • For credit card and personal account and avoid charging fees for issuing printed statements
  • For the E-statement Registration, click here

  • Transfer money from your account to your card. (no token needed)
  • To settle your credit card from your account on banki Mobile Click here 

  • This Transfer is free till further notice.
  • To activate your token Click here
Steps to transfer to other cards in other banks inside Egypt:
    1. Choose “Transfers/Payments”.
    2. Then choose “banks inside Egypt”.
    3. Click “from” and choose your account number.
    4. Then click “to” and choose “banks inside Egypt”.
    5. Then fill in all the required fields & add the card number in the account number field.
    6. Then add the amount.
    7. Press “continue” & choose transfer/payment reason.
    8. Enter the “TOKEN” & press “confirm”.

Easily follow these simple steps:
  • click on “Forgot your PIN“ to retrieve/reset your PIN click here
Access all questions

Redemption

Redemption could not be easier. Just simple steps to redeem your points.

Redemption could not be easier. Just simple steps to redeem your points.

No paper voucher!

Buy at merchants:

A wide variety of a hand-picked selection of best brands is available for you to redeem directly at the merchant

Buying using your points in 3 just steps:

  • Give the cashier your registered mobile number at the bank
  • You will receive an SMS with 6-digit PIN to provide to the cashier
  • The cashier will process the PIN and you will receive a confirmation by SMS

Enjoy “Carrefour” our mega merchant & discover ALL participating merchants through CAE Merchants Catalogue available inside banki Mobile

    Buy online:

    Enjoy shopping online – available through banki Mobile / banki Lite
    only

    • Proud to be the leading bank offering Happy Points redemption 24/7, anywhere exclusively using banki Mobile.
    • You can now easily login to banki Mobile to check & follow your Happy
      Points balance on banki Mobile & redeem them from 70+ various merchants while shopping.
    • The more you transact using banki Mobile, the more Happy Points you’ll earn:  click here

    Happy Points Online merchants redemption steps:

    • Check “Happy Points” online merchants catalogue on banki Mobile/lite
    • Click on your favorite merchant
    • Enter the amount you want to redeem in EGP
    • Click “Create Coupon”, then you will be requested to enter the code (OTP)
      that will be sent to your mobile number to be able to continue
    • You will receive an SMS with the requested coupon number & validity and another SMS with the deducted points & remaining balance of your Happy Points
    • Once you use the coupon at the online merchant, you will receive a
      confirmation SMS.
    • You can redeem form the below merchants
      elmenus
      Breadfast
      Jumia
      Homzmart
      Gourmet

      Notes:

      • Coupon validity is 1 month.
      • Expired coupons can’t be refunded or renewed.
      • Coupon code is valid for one time-usage with its full amount.

      Pay your annual Credit Card fees:

      only full amount of card annual fees can be requested to pay

      To request payment for your Credit Card fees

      • Contact Crédit Agricole call center 19191.
      • Fill the form “Pay your annual credit card fees” above.

        Pay your annual credit card fees:

        Only full amount of card annual fees can be requested to pay.

        To request payment of your annual credit card fees:

          • Contact credit Agricole call center 19191.
            or

          • Fill the form "Redeem Your Points"