How can we help you ?

PRESS ENTER TO START THE SEARCH

Frequently Asked Questions

Subscribe in E-statement:
  • For credit card and personal account and avoid charging fees for issuing printed statements
  • For the E-statement Registration, click here

  • Transfer money from your account to your card. (no token needed)
  • To settle your credit card from your account on banki Mobile Click here 

  • This Transfer is free till further notice.
  • To activate your token Click here
Steps to transfer to other cards in other banks inside Egypt:
    1. Choose “Transfers/Payments”.
    2. Then choose “banks inside Egypt”.
    3. Click “from” and choose your account number.
    4. Then click “to” and choose “banks inside Egypt”.
    5. Then fill in all the required fields & add the card number in the account number field.
    6. Then add the amount.
    7. Press “continue” & choose transfer/payment reason.
    8. Enter the “TOKEN” & press “confirm”.

Easily follow these simple steps:
  • click on “Forgot your PIN“ to retrieve/reset your PIN click here
Access all questions

General Assembly Decisions

The following are the summaries up to date:

  • General Extra-Ordinary Assembly Decision – 9 September 2025 click here
  • General Assembly Decision – 25 March 2025 click here
  • General Assembly Decision – 28 March 2024 click here
  • General Assembly Decision – March 2023 click here
  • General Assembly Decision – March 2022 click here
  • General Extra-Ordinary Assembly Decision – 31 March 2022 click here
  • General Assembly Decision – 29 June 2021 click here
  • General Extra-Ordinary Assembly Decision – 29 June 2021 click here
  • General Assembly Decision – March 2021 click here
  • General Extra-Ordinary Assembly Decision – 10 December 2020 click here
  • General Assembly Decision – 31 March 2020 click here
  • General Extra-Ordinary Assembly Decision – 31 March 2020 click here
  • General Assembly Decision – March 2019 click here
  • General Extra-Ordinary Assembly Decision – March 2019 click here
  • General Assembly Decision – March 2018 click here
  • General Extra-Ordinary Assembly Decision – March 2018 click here
  • General Assembly Decision – March 2017 click here
  • General Extra-Ordinary Assembly Decision – March 2017 click here
  • General Assembly Decision – December 2016 click here
  • General Assembly Decision – March 2016 click here
  • General Assembly Decision – March 2015 click here
  • General Extra-Ordinary Assembly Decision – March 2015 click here