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JOB VACANCIES

  • Branch Operations Officer – Suez Branch
    • Application Opening Date: 10 Apr 2017 Deadline: 30 Apr 2017

      Job Description:

      Management

      • Manage and optimize the resources under his supervision
      • Review & approve all Trade Finance Transactions
      • Ensure a  smooth flow of Trade Finance functions & in abidance with policies & procedures
      • Ensure the right level of staffing at all time
      • Follow up on staff evolution/ training needs and take necessary actions to ensure that all staff are working efficiently (coaching, training, micro management
      • Develop staff skills and create team work                           
      • Monitor staff performance and service quality
      • Deputy of Branch Manager in his / her absence
      • Approve financial transactions with limits

      Sales                       

      • Promote and sell full range of products / services to current and potential customers at the counter or by creating leads/ referrals
      • Check / monitor the records of daily sales referrals on the counter and adviser Branch Manage

      Quality & Service                  

      • Promptly and efficiently handle escalated customer issues/ complaints
      • Ensure that all staff at the counter are servicing customers with quality and care
      • Keep operations tidy, clean and well organized

      CBE, Compliance, Audit, Procedures                     

      • Approve all transactions above the set limits of cash head
      • Review Branch’s reports according to set policy and IC’s guidelines
      • Review all Branch cash and operations transactions
      • Ensure following set procedures / policies concerning custody of Branch’s vault keys and registers
      • Confirm F.X. deals with Head Office
      • Review clearing session and follow up on collected and rejected cheques in Absence of relative cash staff     
      • Monitor Branch cash retention limit and cash shipment
      • Prepare respond to audit comments related to branch operations
      • Acts as the branch main custodian.                        
      • Follow up and coordinate with other department, to ensure a smooth flow of operation.                       
      • Act as the Branch’s Compliance Coordinator, responsible of: 
      • Monitor closely and effectively the daily Branch transactions for any suspicious, unusual or out of trend activities, and respond to compliance queries
      • Provide monthly compliance reports and all other related reports
      • In case the Branch does not have an Assistant Operations Head, the following functions will be added to the responsibilities of the Operations Head:
      • Supervise  LG, FIDBC and LC processes at the Branch
      • Follow up any pending cases with Sundries, Collection, Remittance Centers
      • Coordinate in sending / retrieval of documents/ boxes to or from archives
      • Ensure custody of Branch’s vault, keys and registers
      • Conduct & lead the monthly SNAP Check for all tellers and main vault

      Responsible to assure that all security measurements are properly applied       

    • Required Skills:

      • Bachelor degree
      • Wide knowledge of the branch’s policies & procedures. 
      • Ability to present high  quality of service. 
      • Leadership and Management skills. 
      • Customer service skills. 
      • Decision maker and problem solving ability operations knowledge.  
      • Communication skills. 
      • Ability to train and coach staff. 
      • Five years in operations and cash.

  • Relationship Manager – Suez Branch
    • Application Opening Date: 10 Apr 2017 Deadline: 30 Apr 2017

      Job Description:

      – Manage a portfolio of customers achieving revenue goals, sales/service and portfolio growth targets across a range of products and services for a specific pre-defined set of customers to create a profitable durable relationship.

      – Provide the assigned portfolio of affluent customers with personalized service; so as to develop close relationships, achieve maximum profitable contribution for the bank and retain their loyalty.

      – Equip existing affluent customer with the Fidele package.

      – Maintain a superior customer service experience including pre-empting issues and proactive servicing.

      – Ensure delivery of customer promise and practice brand values, continue to maintain and improve the quality of service offered.

      – Maximize profitability from the priority base.

      – Actively identify new customers, grow affluent customers portfolio by introducing higher number of ‘NTB’ ‘new to bank’ affluent customers.

      – Up-sell and cross-sell other bank products and services to existing customers.

      – Minimize customer attrition.

      – Maintain customer contact in accordance with identified commercial activity of the portfolio management rules.

      – Train and coach subordinates (Particularly new recruits + graduate trainees).

      – Assist Branch manager in the setting of sales action plan related to the branch. 

      – Periodical evaluation of performance level versus target.

      – Follow-up with other (Credit/ Operations) Departments, pipeline or tools available on pending cases. 

      – Follow-up / track in coordination with branch manager on the progress of outbound calls, referrals from teller counter, in addition to the preparation and submission of weekly activities.

      – In case of mixed portfolio identify and act on opportunities for upgrading customer from intermediate to affluent.

      Quality & Service

      -Ensure proper stationeries and merchandising in the Branch at all time

      – Ensure that all customers’ requests/ inquiries are handled and covered with service Excellency

      – Handle and escalate customer complaints as appropriate

      – Responsible for the relationship area in terms of authorization ,custodies and review all related reports and business MIS/TIA logs, etc.

      – Follow up with others, departments, pipeline credit/ operations dept. on pending cases

      CBE, Compliance, Audit, Procedures

      – Respond to Compliance Department requirements by obtaining proper approvals.

      – Authorize the non-financial tasks performed by all the relationship staff.

      – Ensure the implementation of all Bank policies / procedures / KYC compliance requirements are in place.

      – Respond/ rectify to all raised audit comments.

      – Ensure that the designation letter is followed based on set procedures & policies.

    • Required Skills:

      – Leadership and management. 

      – Marketing & Selling skills.

      – Problem solving & decision making abilities

      – Communication & interpersonal skills.

      – Time management & organizational skills

      – Customer service & communications skills

      – Minimum 3 years in the customer service is a must.

  • Transformation Manager – – Transformation & Organization Performance
    • Application Opening Date: 10 Apr 2017 Deadline: 30 Apr 2017

      Job Description:

      • Target efficiency, productivity while actively supporting customer acquisition and satisfaction through full process re-engineering.
      • Support functional business managers/ users in deriving for best practices/ processes and ensure IT capabilities to support the business.
      • Provide innovative solutions for strategic cost management and optimization of internal and customer oriented processes.
      • Promote process automation to reduce TAT and cost per activity in a sustainable and measureable manner.
      • Ensure validation from concerned parties and strict follow-up of Transformation’s recommendations till implementation
      • Handle transformational projects through direct management
      • Define and ensure efficient planning, identify tasks for achieving the goals with the available resources
      • Manage, monitor, and control daily all project’s activities to ensure successful delivery as per budget and within timeline
      • Proactively manage changes in project scope, identify potential issues and organize contingency plans
      • Handle project closure to ensure that objectives are met
      • Handle organization and business change within policies, processes and procedures
      • Carry out change management activities based on a situational awareness of the details of the change and the groups being impacted by the change, i.e. identify training needs, department capacity impact, etc.
      • Coordinate with Policy and Assurance sub-department within TOP to ensure that all changes as a result of process re-engineering, business optimization and/or projects are reflected onto bank procedures and  corresponding policies
      • Coordinate with Information Security sub-department within TOP to ensure that all changes as a result of process re-engineering, business optimization and/or projects are in complete alignment with Information security policies and procedures and that all implementations meet bank security standards in a sustainable manner
      • Maintain oversight over all transformational projects
      • Handle change controls implementation, governance adherence and ensure successful completion of all projects against established business cases.
      • Ensure that all transformational project attain established business benefit through continuous development of KPI to be measured after project completion against target thresholds to ensure effective benefit attainment of all key projects and programs under the transformational agenda.
      • Prepare and/or present status updates to senior management, stakeholders and internally in TOP.

    • Required Skills:

      • Excellent communications & interpersonal skills.
      • Time management and organizational skills, ability to work under stress.
      • Team Player and fast learner.
      • Enthusiastic, energetic & self-motivated.
      • Accurate & alert.
      • Excellent English communication and written skills.
      • MS Office
      • Visio
      • MS-Project
      • Financial Analysis
      • Process reengineering
      • Time Management
      • PMP
      • Banking experience of at least 6 years preferably through different departments, different functions

  • Teller – Branches
    • Application Opening Date: 31 Jan 2017 Deadline: 31 Dec 2017

      Job Description:

      Sales

      – Promote and sell full range of products / services to current and potential customers at the counter via creating leads / referrals on a daily basis.

      – Spot and handle all cross-selling opportunities for opening account to beneficiaries of cheques or transfers.

      Quality & Service

      – Receive and process cash / cheque deposits from customers.

      – En-cash Bank cheques or withdrawals, coupon payment and mutual fund dividends / breaking to customers .

      – Pay funds against manager cheques / certified cheques.

      – Buy / sell foreign currencies and travelers cheques.

      – Issuance of Manager cheques, Bank Drafts and Certified cheques.

      – Affect outgoing transfers as per clients instructions and within the set regulations.

      – Accept transfers from / to main vault and other Branches.

      – Receive, check and prepare all  postdated ,clearing  and collection cheques, before sending to the Center.

      – Verify customers’ signatures within limit and obtain proper verification for over limit.

      – Process special instructions concerning TDs.

      – Promptly and efficiently handle escalated customer issues and feedback.

      CBE, Compliance, Audit, Procedures

      – Prepare all required lists of old record.

      – Prepare Cash Reports.

      – Ensure implementation of all Bank policies and procedures as per set limits and given signature authority.

      – Ensure abiding to Bank policies, procedures, KYC and all related Compliance regulations and procedures.

    • Required Skills:

      – Bachelor degree.

      – Service quality oriented.

      – Time management and organizational skills.

      – Strong follow-up and monitoring mechanism.

      – Team work spirit and staff development skills.

      – Customer service oriented and cross selling skills.

      – Facilitate Procedures (CBE + Compliance).

      – Operational experience and high control level over the cash area in line with compliance & CBE directives.

  • Relationship Assistant – Branches
    • Application Opening Date: 31 Jan 2017 Deadline: 31 Dec 2017

      Job Description:

      Sales

      – Manage a portfolio of customers achieving revenue goals, sales/service and portfolio growth targets across a range of products and services for a specific pre-defined set of customers to create a profitable durable relationship.

      – Provide the assigned portfolio of mass customers with personalized service so as to develop close relationships, achieve maximum profitable contribution for the bank and retain their loyalty.

      – Maintain a superior customer service experience including pre-empting issues and proactive servicing.

      – Ensure delivery of customer promise and practice brand values, continue to maintain and improve the quality of service offered.

      – Up-sell and cross-sell other bank products and services to existing customers.

      – Minimize customer attrition.

      – Maintain customer contact.

      Operation & Service Quality

      – Orient and educate the walk-in customers on the use of the self-service zone.

      – Follow up with others, departments, pipeline credit/ operations dept. on pending cases.

      – Ensures handling and covering all customer requests / inquiries to deliver services excellence.

      – Efficiently handles customers complaints , escalating as appropriate.

      CBE, Compliance, Audit, Procedures

      -Responds to Compliance dept. requirements in terms of obtaining proper approvals.

      – Ensure implementation of all bank policies / procedures / KYC requirements.

      – Ensure following set procedures as per designation.

    • Required Skills:

      – Computer skills, ability to operate different MS applications, and CRM, CBS, etc.

      – Interpersonal skills.

      – Sales skills.

      – Excellent oral and written communication.

      – Negotiation and interpersonal skills.

      – Problem solving and ability to make decisions are essential required for handling customer requests/complaints.