Become a customer


  • Mortgage Sales Officer – EHFC
    • Application Opening Date: 31 Jan 2017 Deadline: 28 Feb 2017

      Job Description:

      • Responsible to achieve targets.
      • Presenting and selling all EHFC products.
      • Conducted sales meetings with high net worth clients and big size tickets.
      • Follow up with the potential clients
      • Ensure that all customers’ requests/ inquiries are handled and covered with service Excellency.
      • Pursued Real Estate Developers to increase the company network to increase our unit supply inventory and market share
      • Analyzing each project to determine its suitability to our investment strategy and current demand.
      • Followed up with developers through the process of qualifying them for business engagement
      • Enhance and increase mortgage knowledge for the developer’s client network
      • Lead presentations for the company products and services to various developers and in some training sessions as required.
      • Worked in accordance with the Mortgage Brokers who help the customers to select their property upon their credit abilities and preferences
      • Tie-up with real estate brokers; create the appropriate product (payment scheme) for the customers purchasing units that best suit the agreed deal.
      • Responsible for the company purchased portfolio from the developers in all its process.
      • Construct, review and analyze the purchased portfolios to check the final selection of the clients that will be included.

    • Required Skills:

      Very Good English Language

      Sales Skills

      Interpersonal Skills

      Computer Skills

  • Auditor
    • Application Opening Date: 6 Feb 2017 Deadline: 28 Feb 2017

      Job Description:

      Assisting mission Head in conducting audit assignments

      • Assisting the mission head in the preparation of planning memorandum of the mission, including
      • Preparing the relevant audit programs for the audited area.
      • Effective participation in the kick off meeting at the beginning of the Audit assignment…
      • Collecting the related IT reports, which will be used in the mission, and contribute in the
      • Sample selection.
      • Conduct the investigation in the field work within the professional norms required in CA Group.
      • Ensure the proper collection of the evidence of the findings and recommendations.
      • Assist in guiding less experience staff in the audit missions.
      • Ongoing update the mission Head with the major findings / recommendations extracted
      • During audit assignments.
      • Assist the mission head for the preparation for the Audit debriefing


      Work closely with mission Head

      • Assist in preparing Audit planning memorandum to his line manager/supervisor for approval.
      • During field work, ongoing update his mission head with the major findings/ recommendations,
      • with the flow of work versus the set plan, work obstacles, any suggestion regarding a change in the
      • (Audit scope, sampling, timing) that needs to take place versus the approved planning memorandum).
      • Such suggestions should be approved by his line manager prior affecting it.
      • Assist in Preparing for the Audit debriefing with his line manager.
      • Assist in preparing the final production of Audit report in coordination with his line manager.
      • Work closely with his mission Head in the follow up missions.


      Debriefing and Audit report writing.

      • Assist the mission Head in consolidating all audit findings and relevant information with
      • Supporting documents.
      • Effective role in the debriefing meeting with audited to discuss the results of audit (finding
      • recommendations, and agree on the action plan (corrective action, person in charge of implementation,
      • And deadlines) to correct the identified internal control weakness.
      • Assist the mission head in organizing the working paper files.
      • Assist the mission head in preparing the draft audit report.
      • Assist the mission head in preparing the Final Audit report, which includes the issued findings and
      • Recommendations, audit reply and final Audit comment on the Audits reply.


      Load the Audit recommendations on the database.

      • Updating the Audit database (My audit) is updated with the newly issued findings and
      • Recommendations, and the update for the followed up recommendations.


      Follow up the implementation of Audit recommendation.

      • Contribute on semiannually basis in the follow up mission to the Audit recommendations
      • Loaded in the Audit database.

      Verify and ensure that the corrective action are taken, and collect the related supporting documents.    

    • Required Skills:

      • University Degree
      • Must possess excellent interpersonal and public speaking skills. As well as organizational and
      • Problem solving skills.
      • Ability to work in a team environment, be flexible and adaptive to changes, and wok well under
      • Pressure, knowledge of employee law.
      • Good decision -making ability based on a mix of analysis, wisdom, experience and judgment.
      • Strong organizational skills and ability to plan and prioritize work, experience in managing
      • Confidential and sensitive materials. Effective team player.

  • IT Operations Associate
    • Application Opening Date: 31 Jan 2017 Deadline: 28 Feb 2017

      Job Description:

      • Participate in managing all major incidents flow during the incident, including notifications and escalations through to the conclusion supporting the IT Operations Specialist playing the incident manager role on charge.
        • Suggests and welcomes different perspectives to solve incidents. Act in line with process and based on the IT Operations Specialist on charge judgment to engage any needed resource during the incident resolution process considering all benefits and implications.
        • Take part managing Consoles, Job Scheduling (automation) / Scheduled jobs (Manual / process), performing and monitoring Backups and Restores, Managing Print and Electronic Outputs and preforming maintenance activities.
        • Seeks ways to improve efficiency and resource allocation and/or to minimize conflict and duplication.
        • Managing the physical IT environment. This includes data centers and all computer rooms.
        • Customer focus: Demonstrates the importance of effective time management to ensure a seamless service. Seeks opportunities to improve the customer experience at every process step or interaction, Customers would be from all areas across the bank internally and would act as the central liaison point for issues with external partners..
        • Effectively communicates relevant information, products and services at the right time in an appropriate style, in line with defined process and templates.
        • Manage internal and external relationships. Ensures that datacenter operations is a visible and is a trusted partner. Support the delivery of a uniform, consistent relationship model which is acknowledged to deliver value.
        • Undertake timely escalation and communication for all IT services.
      • Enhance Operational Effectiveness & Control. They will typically be involved in the following functions:
      • Identifies and improves existing methods of working, providing solutions and resolving issues within own area.
        • Adheres to and actively supports established policies and procedures
        • Use specialist/professional knowledge to identify and develop new or improved delivery mechanisms.
        • Understands functional risks in own functional area and monitors / ensures adherence to established policies.
        • Draft department procedures and desk instructions, obtain required approvals and own periodic update.
        • The job holder will also continually reassess the operational risks associated with the role and inherent in the business, taking account of changing conditions, legal and regulatory requirements, operating procedures and practices, management restructurings, and the impact of new technology raising and discussing concern to management in a timely manner.

    • Required Skills:

      • A bachelor’s degree in engineering, computer science or equivalent experience in related field.
      • Ability of understanding and translating IT strategy into own area and aligning directions accordingly.
      • Effective communication, inter-personal and negotiating skills.
      • Ability to build strong relationships and communicate with a wide spectrum of stakeholders.
      • Ability to prioritize work to successfully deliver service to agreed levels in a diverse and constantly changing technical environment.
      • Require the ability to work with little to moderate supervision; the ability to take quick and timely escalation decisions.
      • The knowledge (or certification) of the following products is a plus: Oracle: •Database – PL/SQL – WebLogic Application Server /IBM: iSeries / Service Management and IT Information Library (ITIL v3 or 2011), Different Service management and monitoring tools.
      • Very Good command of English Language

  • Teller – Branches
    • Application Opening Date: 31 Jan 2017 Deadline: 31 Dec 2017

      Job Description:


      – Promote and sell full range of products / services to current and potential customers at the counter via creating leads / referrals on a daily basis.

      – Spot and handle all cross-selling opportunities for opening account to beneficiaries of cheques or transfers.

      Quality & Service

      – Receive and process cash / cheque deposits from customers.

      – En-cash Bank cheques or withdrawals, coupon payment and mutual fund dividends / breaking to customers .

      – Pay funds against manager cheques / certified cheques.

      – Buy / sell foreign currencies and travelers cheques.

      – Issuance of Manager cheques, Bank Drafts and Certified cheques.

      – Affect outgoing transfers as per clients instructions and within the set regulations.

      – Accept transfers from / to main vault and other Branches.

      – Receive, check and prepare all  postdated ,clearing  and collection cheques, before sending to the Center.

      – Verify customers’ signatures within limit and obtain proper verification for over limit.

      – Process special instructions concerning TDs.

      – Promptly and efficiently handle escalated customer issues and feedback.

      CBE, Compliance, Audit, Procedures

      – Prepare all required lists of old record.

      – Prepare Cash Reports.

      – Ensure implementation of all Bank policies and procedures as per set limits and given signature authority.

      – Ensure abiding to Bank policies, procedures, KYC and all related Compliance regulations and procedures.

    • Required Skills:

      – Bachelor degree.

      – Service quality oriented.

      – Time management and organizational skills.

      – Strong follow-up and monitoring mechanism.

      – Team work spirit and staff development skills.

      – Customer service oriented and cross selling skills.

      – Facilitate Procedures (CBE + Compliance).

      – Operational experience and high control level over the cash area in line with compliance & CBE directives.

  • Relationship Assistant – Branches
    • Application Opening Date: 31 Jan 2017 Deadline: 31 Dec 2017

      Job Description:


      – Manage a portfolio of customers achieving revenue goals, sales/service and portfolio growth targets across a range of products and services for a specific pre-defined set of customers to create a profitable durable relationship.

      – Provide the assigned portfolio of mass customers with personalized service so as to develop close relationships, achieve maximum profitable contribution for the bank and retain their loyalty.

      – Maintain a superior customer service experience including pre-empting issues and proactive servicing.

      – Ensure delivery of customer promise and practice brand values, continue to maintain and improve the quality of service offered.

      – Up-sell and cross-sell other bank products and services to existing customers.

      – Minimize customer attrition.

      – Maintain customer contact.

      Operation & Service Quality

      – Orient and educate the walk-in customers on the use of the self-service zone.

      – Follow up with others, departments, pipeline credit/ operations dept. on pending cases.

      – Ensures handling and covering all customer requests / inquiries to deliver services excellence.

      – Efficiently handles customers complaints , escalating as appropriate.

      CBE, Compliance, Audit, Procedures

      -Responds to Compliance dept. requirements in terms of obtaining proper approvals.

      – Ensure implementation of all bank policies / procedures / KYC requirements.

      – Ensure following set procedures as per designation.

    • Required Skills:

      – Computer skills, ability to operate different MS applications, and CRM, CBS, etc.

      – Interpersonal skills.

      – Sales skills.

      – Excellent oral and written communication.

      – Negotiation and interpersonal skills.

      – Problem solving and ability to make decisions are essential required for handling customer requests/complaints.

  • Compliance & Financial Security Officer
    • Application Opening Date: 31 Jan 2017 Deadline: 28 Feb 2017

      Job Description:

      • Analyze the alerts generated from the relevant screening system (NORKOM) based on the review of the customer’s profile, activity and overall account behavior in liaison with the respective RM / branch of account.
      • Taking into consideration the local AML Law and the regulations/guidance issued by EMLCU upon the analysis and review of the suspicious transactions/activities.
      • As applicable, prepare comprehensive suspicious transactions reports (STR’s) for suspicious cases, where applicable, for further review by the CAE AML Officer.
      • Obtain documentary proof of suspicious transactions and ensure effective record keeping of cases reported to EMLCU.
      • Ensuring compliance with local, UN, OFAC and EU sanctions regulations as applicable.
      • Reviewing sanctions-related alerts (FMF and FFF ) and report instantly to the direct manager, Deputy Head of CFS and Head of CFS  any positive hit.
      • Ensuring full abidance with the CAE relevant policies and procedures (e.g. Due Diligence, Sanctions, Filtering, KYC, FCY/FX regulations, etc.)
      • Co-ordinates with other LOBs to cover their queries/requirements  related to compliance role .
      • Provide the CFS opinions related to relevant regulations and policies to all LOBs as needed and where applicable to the assigned duties.
      • Review and comment on CAE policies and procedures as applicable to CFS function with particular focus on the AML, Sanctions regulations.
      • Regular review, subject to agreed plan with direct manager, on correspondent banking activity (account behaviors, trends in their accounts with CAE, etc.) from AML, CTF and local/international sanctions perspectives.
      • Assist with the rest of team in any other task as assigned by the CFS management or direct manager (for example, AML training).
      • Prepare weekly reports to the direct manager for progress with regards to the alerts generated or reported by branches or other CFS team upon their daily work.
      • Possibility to be fully dedicated to any of the CFS sectors (e.g. Regulatory / Sanctions / AML / Controls) or particular projects/tasks as needed.
      • Carries responsibilities, as assigned/needed, in the OFAC Remediation Plan.

    • Required Skills:

      • At least 5 years of banking experience.
      • Experience in managing regular/independent controls is an asset.
      • Excellent knowledge of the core banking system
      • Excellent interpersonal skills, with the confidence to approach people at all levels of seniority.
      • Excellent report writing and presentation skills.
      • Excellent analytical skills.
      • An enquiring analytical mindset.
      • Assertive and persuasive.
      • Time management skills & ability to work under pressure to meet target dates.
      • Flexibility in accepting and coping with organizational structure and responsibilities changes as occur.
      • Ability to adjust quickly to shifting priorities and make quick decisions with limited information.
      • Self-motivated and have a strong attention to detail
      • Knowledge of the legal and regulatory framework and the regulatory environment.

  • Business& Development Marketing Head – EHFC
    • Application Opening Date: 24 Jan 2017 Deadline: 28 Feb 2017

      Job Description:

      Designing new Products and development of exciting products 
      Plan and implement sales and marketing activities in order to meet company targets for retention growth and profitability 
      Direct short-term and long-range planning and budget development to support strategic business goals 
      Take charge in high-priority crises 
      Plan and implement marketing strategy, including advertising and PR. 
      Plan and implement sales and customer retention and development. 
      Plan and manage sales and marketing resources according to agreed budgets. 
      Recruit, manage, train and motivate direct reporting staff according to company procedures, policy and employment law. 
      Maintain administration and relevant reporting and planning systems. 
      Manage relevant reporting of management and financial information for the sales and marketing departments. Total
      Select and manage external agencies. 
      Manage new business development Maintain and develop corporate image and reputation, and protect and develop the company’s brands via suitable PR activities and intellectual property management. 
      Plan and manage internal communications and awareness of corporate direction, mission, aims and activities, execute the responsibilities according to lawful and ethical standards, as per Group Policy. 
      Responsible for products

    • Required Skills:

      Bachelor’s Degree in Business Discipline, preferably with an additional MBA

      Excellent financial and business acumen