Become a customer


  • Teller – Branches
    • Application Opening Date: 31 Jan 2017 Deadline: 31 Dec 2017

      Job Description:


      – Promote and sell full range of products / services to current and potential customers at the counter via creating leads / referrals on a daily basis.

      – Spot and handle all cross-selling opportunities for opening account to beneficiaries of cheques or transfers.

      Quality & Service

      – Receive and process cash / cheque deposits from customers.

      – En-cash Bank cheques or withdrawals, coupon payment and mutual fund dividends / breaking to customers .

      – Pay funds against manager cheques / certified cheques.

      – Buy / sell foreign currencies and travelers cheques.

      – Issuance of Manager cheques, Bank Drafts and Certified cheques.

      – Affect outgoing transfers as per clients instructions and within the set regulations.

      – Accept transfers from / to main vault and other Branches.

      – Receive, check and prepare all  postdated ,clearing  and collection cheques, before sending to the Center.

      – Verify customers’ signatures within limit and obtain proper verification for over limit.

      – Process special instructions concerning TDs.

      – Promptly and efficiently handle escalated customer issues and feedback.

      CBE, Compliance, Audit, Procedures

      – Prepare all required lists of old record.

      – Prepare Cash Reports.

      – Ensure implementation of all Bank policies and procedures as per set limits and given signature authority.

      – Ensure abiding to Bank policies, procedures, KYC and all related Compliance regulations and procedures.

    • Required Skills:

      – Bachelor degree.

      – Service quality oriented.

      – Time management and organizational skills.

      – Strong follow-up and monitoring mechanism.

      – Team work spirit and staff development skills.

      – Customer service oriented and cross selling skills.

      – Facilitate Procedures (CBE + Compliance).

      – Operational experience and high control level over the cash area in line with compliance & CBE directives.

  • Relationship Assistant – Branches
    • Application Opening Date: 31 Jan 2017 Deadline: 31 Dec 2017

      Job Description:


      – Manage a portfolio of customers achieving revenue goals, sales/service and portfolio growth targets across a range of products and services for a specific pre-defined set of customers to create a profitable durable relationship.

      – Provide the assigned portfolio of mass customers with personalized service so as to develop close relationships, achieve maximum profitable contribution for the bank and retain their loyalty.

      – Maintain a superior customer service experience including pre-empting issues and proactive servicing.

      – Ensure delivery of customer promise and practice brand values, continue to maintain and improve the quality of service offered.

      – Up-sell and cross-sell other bank products and services to existing customers.

      – Minimize customer attrition.

      – Maintain customer contact.

      Operation & Service Quality

      – Orient and educate the walk-in customers on the use of the self-service zone.

      – Follow up with others, departments, pipeline credit/ operations dept. on pending cases.

      – Ensures handling and covering all customer requests / inquiries to deliver services excellence.

      – Efficiently handles customers complaints , escalating as appropriate.

      CBE, Compliance, Audit, Procedures

      -Responds to Compliance dept. requirements in terms of obtaining proper approvals.

      – Ensure implementation of all bank policies / procedures / KYC requirements.

      – Ensure following set procedures as per designation.

    • Required Skills:

      – Computer skills, ability to operate different MS applications, and CRM, CBS, etc.

      – Interpersonal skills.

      – Sales skills.

      – Excellent oral and written communication.

      – Negotiation and interpersonal skills.

      – Problem solving and ability to make decisions are essential required for handling customer requests/complaints.