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Frequently Asked Questions

  • EFG Hermes Asset Management is the fund manager for Credit Agricole I, Credit Agricole II equity funds and Credit Agricole III money market fund. With over 25 years of experience in the Egyptian market, the fund manager makes investment decisions on behalf of the investors based on through research and close monitoring of market conditions. EFG Hermes Asset Management is responsible for the performance of the funds under its management, as they handle the investment part of the fund.

  • All mutual funds announce the Investment Certificate price on a weekly basis, allowing investors to track their performance. Additionally, the fund manager publishes quarterly fact sheets that provide insights into the fund’s performance.

  • You can subscribe by signing a subscription form at any of the bank’s branches across Egypt. Subscription frequency varies depending on the fund type. Some funds offer daily subscriptions, while others provide weekly subscriptions. However, in all cases orders must be submitted before 12:00 pm on any applicable day.

  • Returns represent the total net profits or losses (in some types of mutual funds) achieved against the invested amount during a specific period. To view the returns for the mutual funds offered by the bank Click Here

    • Redemption orders can be signed at any of the bank’s branches across Egypt. Redemption frequency varies depending on the fund. Some funds offer daily redemption, while others provide weekly redemption. However, in all cases, orders must be submitted before 12:00 pm on any applicable day
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Know your Customer Form KYC 2025

Welcome Mr./Ms.

To ensure your information is up to date and to avoid any potential blockage of your Credit Card, we kindly ask you to update your KYC Form at the earliest convenience.

You may choose one of the following options:

  • Visit your nearest CAE branch to complete the update. (For branch locations, please visit CAE official website)
  • Request a home or business visit from one of our authorized CAE KYC officers. Simply click Submit, and a member of our team will contact you within 5 business days to confirm your address and schedule an appointment.

For your security, please note the following:

Provide the bank with the below details:




    An asterisk (*) means required information.

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    • Do not share your Credit Card number, CVV, or PIN with anyone under any circumstances and no one from the bank staff will ask for this data.

    Thank you for your prompt action.

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