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Frequently Asked Questions

  • Yes, the same eligibility criteria apply to both primary and supplementary credit cards.
  • Each cardholder must meet the required international spend condition independently to qualify for the benefit.

  • Eligibility is based on posted (settled) transactions, not pending ones. Customers should ensure their transactions are fully processed and posted before attempting lounge access.

  • It means the system checks 90 days backward from the date of the last international transaction processed to confirm eligibility.

  • If the required international spend (USD 5 within the last 90 days) is not met, lounge access will not be granted, and the visit will be declined.

  • An international transaction includes any purchase made outside Egypt or in foreign currency, whether performed abroad or through international online merchants.
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Crédit Agricole Egypt ends 2009 successfully by adding a fourteenth branch to its network in one year

Crédit Agricole Egypt (CAE) recently inaugurated Sadat City branch, thus reaching to a total of 14 new branches opened in 2009. Strategically located across Egypt, this expansion marks the opening of the first branches in Banha, Tanta and Damietta (in the Delta); in Qena and Minya (in Upper Egypt); as well as in Suez and Sadat City. The plan also included the opening of four new branches in Greater Cairo and three branches in Alexandria. The 14 new branches are equipped with the latest banking facilities designed to accommodate a greater number of customers and facilitate faster transactions.

CAE is continuously strengthening its presence across the country and furthering its client servicing capabilities in order to better serve its clients. In 2008, CAE introduced the Innovative Branch Concept (IBC) to the Talaat Harb Branch as a new banking experience offering faster, friendlier, and more focused financial services. The IBC services include a fast track area- allowing customers to complete certain transactions in less than 15 minutes and a 24 hour self-service zone. Today the IBC is apparent all of CAE’s new branches and will continue being integrated to future openings.

Currently CAE’s sizeable network reached 70 branches located across Egypt -32 in Cairo-, and more than 100 Automated Teller Machines (ATM’s). In addition, CAE offers an upgraded Online Banking service for easy access to accounts and convenient transactions (www.ca-egypt.com), as well as a dedicated call center (19191) available 24 hours, 7 days a week.