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Frequently Asked Questions

  • EFG Hermes Asset Management is the fund manager for Credit Agricole I, Credit Agricole II equity funds and Credit Agricole III money market fund. With over 25 years of experience in the Egyptian market, the fund manager makes investment decisions on behalf of the investors based on through research and close monitoring of market conditions. EFG Hermes Asset Management is responsible for the performance of the funds under its management, as they handle the investment part of the fund.

  • All mutual funds announce the Investment Certificate price on a weekly basis, allowing investors to track their performance. Additionally, the fund manager publishes quarterly fact sheets that provide insights into the fund’s performance.

  • You can subscribe by signing a subscription form at any of the bank’s branches across Egypt. Subscription frequency varies depending on the fund type. Some funds offer daily subscriptions, while others provide weekly subscriptions. However, in all cases orders must be submitted before 12:00 pm on any applicable day.

  • Returns represent the total net profits or losses (in some types of mutual funds) achieved against the invested amount during a specific period. To view the returns for the mutual funds offered by the bank Click Here

    • Redemption orders can be signed at any of the bank’s branches across Egypt. Redemption frequency varies depending on the fund. Some funds offer daily redemption, while others provide weekly redemption. However, in all cases, orders must be submitted before 12:00 pm on any applicable day
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Crédit Agricole Egypt Receives Three Prestigious Awards in the Year 2024

Cairo, Egypt – January 19, 2024: Crédit Agricole Egypt (CAE) has been recognized for its excellence in digital banking transformation, receiving three prestigious international awards in 2024. These accolades underscore CAE’s commitment to customer satisfaction by optimizing customers experience through embracing cutting-edge technology and digital advancements.

For the second consecutive year, International Business Magazine recognized CAE with the prestigious “Best Digital Transformation Program” award in Egypt, highlighting the Bank’s consistent efforts to delivering best-in-class digital services and its commitment to digital transformation and innovation.

Further solidifying its excellence in the digital banking landscape, “World Business Outlook” Publication honored CAE with its most prestigious “Digital Banking Provider of the Year” Award. This recognition cements the Bank’s commitment to agility as a leader in the digital banking landscape.

Adding to this momentum, “banki Mobile,” CAE’s mobile banking app, retained its title as the “Most Innovative Retail Banking App” from Global Banking and Finance Review for the fourth consecutive year. This recognition underscores the app’s user-friendly interface and comprehensive features which meets the evolving needs of the bank’s customers.

Jean-Pierre Trinelle, Managing Director of Crédit Agricole Egypt, stated, “These awards reflect our commitment to reimagining banking as a more accessible and personalized customer-centric experience.  These recognitions reaffirm our leading position in digital banking, and inspired us to continue anticipating the evolving needs of our customers in this fast-paced digital era.”

Credit Agricole Egypt’s success is also evidenced by its operational excellence and growing digital onboarding rates. Currently, 98% of domestic payments are made through CAE’s digital channels, demonstrating the Bank’s ability to create seamless, fast and secure financial experience. This achievement has been bolstered by the Bank’s integration with InstaPay, with 36% of active clients utilizing the service for immediate fund transfers.

To enhance customer loyalty and achieve service excellence, CAE has equipped its banki Mobile app with a suite of self-service features, including the Taksit Program, which allows customers to repay large purchases made both locally or internationally through flexible installments of up to 60 months. Additionally, users can access features such as self-registration, tracking and redeeming Happy Points directly from the app, and managing their cards by activating or blocking them easily.

Miriam Greiss, Head of Digital and Transactional Banking, stated, “With our state-of-the-art digital infrastructure, we have successfully advanced the user experience. By leveraging cutting-edge technology, we ensure that every customer transaction is seamless, secure, and personalized. Our customers are at the heart of everything we do, and their satisfaction is our ultimate goal. These awards collectively highlight our commitment to boosting digital transformation to best serve our customers.”

It’s worth mentioning that CAE has been consistently acknowledged by international publications for its ongoing dedication to operational excellence, digital transformation and customer centric approach.

CAE’s digital banking efforts encompass a multitude of areas, including online and mobile banking, contactless payments, and personalized financial management tools.

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