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Frequently Asked Questions

  • Yes, the same eligibility criteria apply to both primary and supplementary credit cards.
  • Each cardholder must meet the required international spend condition independently to qualify for the benefit.

  • Eligibility is based on posted (settled) transactions, not pending ones. Customers should ensure their transactions are fully processed and posted before attempting lounge access.

  • It means the system checks 90 days backward from the date of the last international transaction processed to confirm eligibility.

  • If the required international spend (USD 5 within the last 90 days) is not met, lounge access will not be granted, and the visit will be declined.

  • An international transaction includes any purchase made outside Egypt or in foreign currency, whether performed abroad or through international online merchants.
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“Press Release Q4 – 2020”

A bank fully mobilized to support customers, economy and community
Strong balance sheet and dynamic commercial activities

FINANCIAL HIGHLIGHTS

  • Net Profit of EGP 1,365 Mln
  • Return on Assets of 2.6%
  • Return on Equity of 23.2%
  • Strong Capital Adequacy Ratio at 20.33%
  • Good quality of assets, NPL 3.06% and strong NPL coverage
  • Customer Loans portfolio recorded EGP 26.9 Bln
  • Customer Deposits portfolio recorded EGP 41.3 Bln
  • Gross Loans to Deposit Ratio of 65.1%

ACTIVITIES HIGHLIGHT

  • Priority to supporting our customers and community through COVID-19 situation:
  • Maintain business continuity while adapting strict health and safety measures to ensure staff and customers protection 

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