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Frequently Asked Questions

  • Once eligibility condition meets, customers will enjoy unlimited lounge visits

  • The eligibility is calculated based on a rolling 90-day period, not linked to calendar quarters. It is dynamically calculated based on the latest international transaction date.

  • Customers are advised to perform the required international transaction at least 5 business days prior to the lounge visit, to ensure the transaction is settled and posted successfully.

  • To enjoy lounge access, customers must spend a minimum cumulative international transaction value of USD 5 using their credit card within the 90 days prior to the lounge visit.

Customers can verify their eligibility through the Visa Airport Companion application The application will:
  • Automatically calculate the 90-day eligibility period, and
  • Confirm whether the customer meets the required spending criteria and will be reflected on the eligibility status whether Locked or unlocked.
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Now You Can Settle Your Amex Card Easily

Because your convenience is our priority, we made it easier for you to settle your AmEx card wherever you are & whenever you want, using our “banki” digital channels.

  • Follow the steps illustrated in the 1st guide to settle your AmEx card from your USD account
  • Follow the steps illustrated in the 2nd guide to settle your AmEx card from your EGP account

1st guide: To settle your AmEx card from your USD Account through banki Mobile, swipe the guide screens using the arrows:

2nd guide: To settle your AmEx card from your EGP Account through banki Mobile, swipe the guide screens using the arrows: