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Frequently Asked Questions

can vary depending on the type of mutual fund you invest in, your investment goals, and the market conditions. Here are some key risks associated with mutual funds:
  • Market Risk
  • Credit Risk
  • Interest Rate Risk
  • Liquidity Risk
  • Concentration Risk
  • Reinvestment Risk
It's important to understand the specific risks associated with the type of mutual fund you are considering and to align your investment choices with your risk tolerance, investment objectives, and time horizon.  

Returns represent the total net profits or losses (in some types of mutual funds) achieved against the invested amount during a specific period. To view the returns for the mutual funds offered by the bank

Mutual funds are investment vehicles that pool money from multiple investors to invest in a diversified portfolio of capital market instruments, including equities listed on the stock exchange, treasury bills, treasury bonds, or other securities. Each investor in a mutual fund owns shares of the fund, representing a portion of the overall holdings. These shares are referred to as Investment Certificates, symbolizing the investor’s ownership in the mutual funds. The primary objective of mutual funds is to provide investors with access to a diversified portfolio managed by professional fund managers, reducing risk compared to investing in individual securities. Investors benefit from the collective buying power, professional management, and diversification of the fund, which can be difficult to achieve on their own.

Mutual funds come in various types, each designed to meet different investment objectives and risk profiles. The main types of mutual funds include:
  • Equity Funds (Stock Market)
  • Fixed Income Funds (Medium/Long term Debt Funds)
  • Money Market Funds (Short term Debt Funds)
  • Balanced Funds (Hybrid Funds)
  • Precious Metals Funds (Gold/Silver Funds)
 

EFG Hermes Asset Management is the fund manager for Credit Agricole I, Credit Agricole II equity funds and Credit Agricole III money market fund. With over 25 years of experience in the Egyptian market, the fund manager makes investment decisions on behalf of the investors based on through research and close monitoring of market conditions. EFG Hermes Asset Management is responsible for the performance of the funds under its management, as they handle the investment part of the fund.
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Cash In & Cash out Through Fawry

A simple way to pay your bills

Cash In & Cash out Through Fawry

NOW Crédit Agricole offers Cash in & Cash out service through “Fawry” POS machines

NOW Crédit Agricole offers Cash in & Cash out service through “Fawry” POS machines

Aiming to provide the latest technological solutions to our customers, and in line with the Central Bank of Egypt directions. Crédit Agricole offers Cash in & Cash out service through “Fawry” Point of sale machines (POS) located throughout the country. Where the service allows you to withdraw and deposit funds using your credit cards, debit cards, and prepaid cards both for local and international transactions!

Cash In service: Customers will be able to deposit money to their bank account(s) and recharge their Prepaid card(s) using their bank card via “Fawry” point of sale (POS).

Cash Out service: Customers will be able to withdraw money from their bank account(s) or Prepaid card(s) using their bank card via “Fawry” point of sale (POS).

FREQUENTLY ASKED QUESTIONS:

How can I make cash withdrawal or cash deposit transaction from “Fawry” POS?

  • Visit any “Fawry” branch or merchant with “Fawry” point of sale (POS)
  • Ask the employee to perform a withdrawal or deposit transaction
  • Insert your card into the POS
  • Select deposit or withdrawal from the option and enter the amount
  • Enter the card PIN code “4-digit”

Once the transaction is done, you will receive a receipt from the POS with the details of the transaction and the merchant fees, you will also receive SMS from the bank on your registered mobile number with the transaction details

Please don’t share your card details with the merchant and review the received receipt carefully

  • What are the eligible cards?

    • All Crédit Agricole cards are eligible for this service (Debit, Credit & Prepaid cards).

  • How to subscribe at “Fawry” service?

    • This service is available to all Crédit Agricole Cardholders without subscription.

  • Is there fees or charges for the service?

    • Yes, there is a simple fee charged by the bank and an additional fee charged by the service provider “Fawry”, which will be mentioned at the transaction receipt printed from the POS machine

  • What is the fees for (Cash in & Cash out) service through the financial service provider “Fawry” ?

    • Cash in : 0.006% minimum EGP 1
    Cash out: EGP 5

  • What are the “Fawry” service codes for Cash-in and Cash-out services?

    • Cash in: BTC 46688
    Cash out: BTC 46699

  • What are the locations of the Financial service providers, through which I can make cash withdrawal or deposit transaction?

    • The services are available through “Fawry” plus or any stores with “Fawry” logo.

  • Will I receive an SMS on my phone when the transaction is completed?

    • Yes, SMS is sent after any transaction (For SMS subscribers only)

  • When the transaction will be reflected on my account whether the withdrawal or deposit?

    • The transaction will be reflected immediately on the card balance , except for the time out transaction for cash

  • What is the maximum limit for withdrawal or deposit on the POS machine?

    • EGP 4000 per transaction

  • Can the customer withdraw or deposit using supplementary card?

    • Yes, supplementary card transactions debited from the primary card balance

  • Do all the transactions required PIN?

    • Yes PIN is mandatory for all transactions

  • The payment will be done normally even when the card is blocked?

    • Yes, In case the account is still valid.

  • The bank will consider the Cash out transactions as a cash transaction or else?

    • Cash out transactions will be considered as withdrawal transactions.

  • In case transaction not processed successfully, any fees will be debited ?

    • Fees are applied on successful processed transactions only..

  • In case Deposit or withdrawal transaction not processed successfully for any reason, what action is required?

    • Customer should refer to bank to be notified with the reason of declined and agree on the required action.

  • Is there daily or monthly limits?

    • The daily limits applied based on the issuer bank limits & merchants limits.

  • What channel the customer should refer to in case the transaction not processed for any reason?

    • The customer should refer to bank to determine the reason of not performing the transaction successfully .

Terms and conditions apply.

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