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Frequently Asked Questions

  • EFG Hermes Asset Management is the fund manager for Credit Agricole I, Credit Agricole II equity funds and Credit Agricole III money market fund. With over 25 years of experience in the Egyptian market, the fund manager makes investment decisions on behalf of the investors based on through research and close monitoring of market conditions. EFG Hermes Asset Management is responsible for the performance of the funds under its management, as they handle the investment part of the fund.

  • All mutual funds announce the Investment Certificate price on a weekly basis, allowing investors to track their performance. Additionally, the fund manager publishes quarterly fact sheets that provide insights into the fund’s performance.

  • You can subscribe by signing a subscription form at any of the bank’s branches across Egypt. Subscription frequency varies depending on the fund type. Some funds offer daily subscriptions, while others provide weekly subscriptions. However, in all cases orders must be submitted before 12:00 pm on any applicable day.

  • Returns represent the total net profits or losses (in some types of mutual funds) achieved against the invested amount during a specific period. To view the returns for the mutual funds offered by the bank Click Here

    • Redemption orders can be signed at any of the bank’s branches across Egypt. Redemption frequency varies depending on the fund. Some funds offer daily redemption, while others provide weekly redemption. However, in all cases, orders must be submitted before 12:00 pm on any applicable day
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Purchase Protection

COVERAGE

  • An item with a price in excess of USD 100 and a maximum of USD 1500 or local equivalent
  • Items purchased as gifts
  • If a warranty is purchased with the product, over and above the original manufacturers or store warranty, coverage will only apply after expiration of all other warranties but only within 24 months from the date of purchase

Excluded Items:

Boats, Motorized vehicles, Land or Buildings

General Rules

  • Purchases must be made by Crédit Agricole Egypt Platinum Card
  • Card member must notify the claim administrator within 45 days of the date the incident occurred
  • Failure to give notice within 45 days from the date of the incident will result in denial of the claim
  • All benefits payable will be paid to the Eligible Person or, in case of death, to the Eligible Person’s estate
  • The policy will only pay claims that are completely furnished within 12 months after incident date

Contacts for Disputes and Claims

International SOS

6th Floor, Landmark House

Hammersmith Bridge Road

London W6 9DP

In case of making a claim or require help when abroad please call the Visa Platinum Insurance help line:


London: Tel: +44(0) 2087628002 (8:30-17:00 hrs- UK local time)

Terms & Conditions apply.

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