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Frequently Asked Questions

  • Yes. The draw mechanism is cumulative. Every additional EGP 20,000 of fresh funds booked into a CD grants you one extra chance (e.g., EGP 100,000 gives you 5 chances).

  • This offer is exclusively for New-to-Bank customers (including Youth NTB) who increase their fresh funds by a minimum of EGP 20,000 and book it into an EGP Certificate of Deposit.

The cashback payouts will occur in two phases based on when the fresh funds are evaluated:
  • First Phase: Credited during October 2026 (reflecting growth from end-of-September vs. end-of-July).
  • Second Phase: Credited during January 2027 (reflecting growth from end-of-December vs. end-of-September).

Fresh funds are measured by the net increase in your Local Currency Assets Under Management (LCY AUM) across two distinct tracking periods:
  • First Draw: The increase in LCY AUM at the end of September 2026 compared to the end of July 2026.
  • Second Draw: The increase in LCY AUM at the end of December 2026 compared to the end of September 2026.

  • The campaign targets all existing Crédit Agricole Egypt customers, New-to-Bank customers, New-to-Bank customers,
  • And specifically features tailored offers for Youth customers.
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Purchase Protection

COVERAGE

  • An item with a price in excess of USD 100 and a maximum of USD 1500 or local equivalent
  • Items purchased as gifts
  • If a warranty is purchased with the product, over and above the original manufacturers or store warranty, coverage will only apply after expiration of all other warranties but only within 24 months from the date of purchase

Excluded Items:

Boats, Motorized vehicles, Land or Buildings

General Rules

  • Purchases must be made by Crédit Agricole Egypt Platinum Card
  • Card member must notify the claim administrator within 45 days of the date the incident occurred
  • Failure to give notice within 45 days from the date of the incident will result in denial of the claim
  • All benefits payable will be paid to the Eligible Person or, in case of death, to the Eligible Person’s estate
  • The policy will only pay claims that are completely furnished within 12 months after incident date

Contacts for Disputes and Claims

International SOS

6th Floor, Landmark House

Hammersmith Bridge Road

London W6 9DP

In case of making a claim or require help when abroad please call the Visa Platinum Insurance help line:


London: Tel: +44(0) 2087628002 (8:30-17:00 hrs- UK local time)

Terms & Conditions apply.

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