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Frequently Asked Questions

    • Now using banki Mobile app latest version easily activate your soft token to start making transfers payments!
 

  • Now you can change your registered mobile number with no need to visit the branch.
  • To change your mobile number instantly click here
  • We will send you all communication> and transaction notification on your new mobile number

    • You can now submit an ATM dispute request using banki Mobile at any time from anywhere in a few seconds and you will no longer need to visit the branch!
    • For the steps click here

    • You can now check your Happy points balance and redeem them using banki Mobile in a few seconds.
    • View steps click here.

    • Login now to banki Mobile and activate “Taqsit” service through the following steps: click Here
    Access all questions

    Steps of banki Alert Registration

    1-First, login to banki online and press banki Alerts

    2-In the Terms of use tab check your registered mobile number.

    Flag the small box and confirm your Mobile number as the below and click Next

    3- You can get automatic scheduled alerts either Weekly, Biweekly or monthly for the last 3 transactions and closing balance in a specified date and time, in the “Scheduled Alert” page select your account number or card , select Timing and schedule as the below. (Note: you can delete or modify this settings any time and it is optional).

    4- Go to Event Alerts and add a flag beside Salary Transaction Alert to receive SMS notification of salary or other accounts or cards alerts type then click next

    5- Finally go to Settings to select billing profile and select your preferred billing account and select your preferred language and press Finish

    Types of Billing profile:

    • Slim package: no Monthly subscription – 0.7 EGP charged per SMS
    • Smart package: 20 EGP monthly subscription – 20 free SMS / Extra SMS for 0.25 EGP
    • Super package: 25 EGP monthly subscription – unlimited SMS

    6- Save your settings in the final step