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Frequently Asked Questions

  • This offer is exclusively for New-to-Bank customers (including Youth NTB) who increase their fresh funds by a minimum of EGP 20,000 and book it into an EGP Certificate of Deposit.

The cashback payouts will occur in two phases based on when the fresh funds are evaluated:
  • First Phase: Credited during October 2026 (reflecting growth from end-of-September vs. end-of-July).
  • Second Phase: Credited during January 2027 (reflecting growth from end-of-December vs. end-of-September).

    • Identification: Winners must possess a valid National ID.
    • Account Status: Customers with any active legal or block actions on their accounts, as well as deceased customers, are disqualified from winning.
    • Unreachable Winners: If a winner cannot be reached, an alternative winner will be selected.
    • Claim Deadline: The winner’s right to claim the prize lapses after 90 days from the date of being notified of winning the prize.
    • Publicity: The bank reserves the right to disclose winners' names and photograph the award ceremony for promotional and transparency purposes.

  • The campaign targets all existing Crédit Agricole Egypt customers, New-to-Bank customers, New-to-Bank customers,
  • And specifically features tailored offers for Youth customers.

  • All New-to-Bank Youth accounts opened during the campaign will automatically receive a welcome bonus of 200,000 Happy Points.
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banki Mobile

Change your life!

banki Mobile

Change your life!

banki Mobile by Crédit Agricole – A New Era of Fast, Simple, and Secure Banking

banki Mobile has been completely redesigned to offer you an exceptional user experience, with a fresh look, smoother navigation, and faster access to your accounts, cards, bills, transfers,… Using your Face ID or Fingerprint ensuring quick and safe access

With banki Mobile, banking is reimagined faster, easier, and smarter. Anywhere right from your pocket, just a tap away!

Download the latest version of banki Mobile today by scanning the QR code. The app is available on all major app stores. Enjoy the convenience and security of banking at your fingertips!

YES, I WANT TO DOWNLOAD THE APP:

  • banki Mobile new version features

Get ready to elevate your enhanced banking experience to the next level with banki Mobile, the new ultimate app for banking on the go. Every interaction is now more intuitive, refined, and effortless than ever before. Designed to deliver a fresh look and an improved experience like never before!

  • Sleek, modern interface for smoother navigation and faster access.
  • Instant preview of the latest offers, products, and services from Crédit Agricole.
  • Effortless navigation with an intuitive, feature-rich sidebar menu.
  • Quick access to your favorite services via a new shortcut toolbar.
  • Language customization directly within the app for your convenience.
  • Accelerate your finances with the fast runner icon for lightning-fast banking.
  • Credit card insights screen displaying your credit card key details limits, due dates, outstanding balance, and more.
  • Enhanced security with a dynamic password creation interface tailored to your safety.
  • Track your daily transactions in real-time with a single tap on a convenient, all-in-one screen.

  1. Step-by-Step activation Guide: Click here: FAQ Link.

    To set up your banki Mobile, follow these simple steps:

    By registering, you agree to the terms and conditions of the online banking services

    banki Mobile offers a seamless, secure banking experience with features designed for your convenience:

    • Self-register using your bank ID or active card, or log in with your online banking credentials if you are already registered.
    • Easily reset your login credentials if forgotten.
    • Log in easily with your Face ID (iOS) or Fingerprint (Android/IOS) for quick access.
    • Follow your account balances, transactions, cheques, and cards details.
    • Quick transfers between your accounts and to other Crédit Agricole accounts.
    • Settle your or other credit cards anytime.
    • Save your bills as favorites to pay them hassle-free through the bill payment service.
    • Subscribe to e-statements for a paperless, eco-friendly & sustainable experience.
    • Charge your or other prepaid cards
    • Activate your debit/credit cards.
    • Transfer funds in local or foreign currencies, to bank accounts inside Egypt, IBAN, cards, and digital wallets
    • Update your contact information (mobile, email) without visiting the branch.
    • Personalize your home screen view and receive push notifications from the bank.
    • Link to useful apps like  banki Token for enhanced functionality.
    • Check your Happy Points and explore over 70+ merchant offers through our merchants’ catalogue. Redeem your Happy Points directly with online merchants via the app.
    • Activate your banki Token with simple steps for added security.
    • Apply for installment plans on your credit card purchases with Taقsit service.
    • Unblock temporarily blocked cards and submit ATM dispute claims for incomplete ATM transactions.
    • Set or modify Direct Debit instructions for automatic credit card payments.
    • Locate branches, ATMs, Fidéle lounges, and more.
    • View the latest currency rates.
    • Stay informed about the latest Crédit Agricole products, services, and exclusive offers.
    • Connect with us via social media, and provide feedback or service requests.

    All of the following services are available on banki Lite for your convenience

    Quick links

    See all Quick links

    Online Banking Services

    Retail Online Banking Form

    Check out the Happy Points

    Get updated Mutual Funds performance

    Know our tariff - Retail
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