How can we help you ?

PRESS ENTER TO START THE SEARCH

Frequently Asked Questions

Subscribe in E-statement:
  • For credit card and personal account and avoid charging fees for issuing printed statements
  • For the E-statement Registration, click here

  • Transfer money from your account to your card. (no token needed)
  • To settle your credit card from your account on banki Mobile Click here 

  • This Transfer is free till further notice.
  • To activate your token Click here
Steps to transfer to other cards in other banks inside Egypt:
    1. Choose “Transfers/Payments”.
    2. Then choose “banks inside Egypt”.
    3. Click “from” and choose your account number.
    4. Then click “to” and choose “banks inside Egypt”.
    5. Then fill in all the required fields & add the card number in the account number field.
    6. Then add the amount.
    7. Press “continue” & choose transfer/payment reason.
    8. Enter the “TOKEN” & press “confirm”.

Easily follow these simple steps:
  • click on “Forgot your PIN“ to retrieve/reset your PIN click here
Access all questions

Let’s Go-Digital

1- Stay connected and use our digital services
b

Do you need help to register using your active bank card on banki Mobile and enjoy its variable features?

Here’s how to register using your Card or T-Pin

    • Register using your Active Card: Click Here
    • Register using your Bank ID# and Telephone PIN : Click Here
b

Did you forget your username?

    • No worries  click here to retrieve your username
    b

    Did you forget your password?

    b

    Do you want to setup your fingerprint login?

    • No need to enter your login credentials with every login
    • Click here to activate your fingerprint login click here
    b

    Do you want to check your account balance at any time?

    • Press on “personal Accounts”
    • Tab the account number to review last 50 transactions done
    b

    Do you need help to register in the SMS alerts service banki Alert?

    b

    Do you need help to change your billing profile / language/ banki Alert billing account?

    • Steps to change your billing profile/ language / billing account: click here
    b

    Do you need fast and easy login to banki Mobile? Setup your Face ID now (For supported IOS devices)

     

    • Now you can setup your Face ID. You’ll no longer need to enter your credentials with every login.
    • To know how to setup your face ID on banki Mobile click here.
    b

    Do you want to request an ATM dispute without the need to visit the branch?

    • You can now submit an ATM dispute request using banki Mobile at any time from anywhere
      in a few seconds and you will no longer need to visit the branch!
    • For the steps click here
    b

    Do you want to use Taqsit service for your transactions easily when purchasing all your necessities using your Credit Card and choose the best instalment plan wherever you are with no need to visit the branch?

    • Login now to banki Mobile and activate “Taqsit” service through the following steps: click Here
    b

    Do you want to change your mobile number?

    • Now you can change your registered mobile number with no need to visit the branch.
    • To change your mobile number instantly click here
    • We will send you all communication> and transaction notification on your new mobile number
    b

    Do you want to redeem your Happy points using banki Mobile?

    • You can now check your Happy points balance and redeem them using banki Mobile in a few seconds.
    • View steps click here.
    b

    Do you want to activate a Token to make transfers and payments outside your accounts?

    • To activate your banki Token using your mobile through banki Mobile click here
    • To activate your banki Token using your laptop or PC through banki Lite click here
    b

    Did you forgot your banki Token PIN?

    • Easily follow these simple steps: click on “Forgot your PIN” to reset your PIN click here
    b

    Did you enter your banki Token PIN wrongly 5 times?

    Easily follow these simple steps click here

     

    2-Managing your cards just got easier
    b

    Did you receive your new card and want to activate it to start using it?

    Here’s how to activate your card click here

    b

    Do you want to settle your credit card since It’s your card due date?

    • Transfer money from your account to your card. (no token needed)
    • To settle your credit card from your account on banki Mobile click here

     

    3-Settle your credit cards dues in other banks
    B

    Do you want to settle your credit card in another bank? Using banki Mobile you can transfer to your credit card in any bank in Egypt

    • This Transfer is free till further notice
    • To activate your token click here:
    • Steps to transfer to other cards in other banks inside Egypt:
      • Choose “Transfers/Payments”.
      • Then choose “banks inside Egypt”.
      • Click “from” and choose your account number.
      • Then click “to” and choose “banks inside Egypt”.
      • Then fill in all the required fields & add the card number in the account number field.
      • Then add the amount.
      • Press “continue” & choose transfer/payment reason.
      • Enter the “TOKEN” & press “confirm”.

     

    4-Pay all your bills while staying at home
    B

    Do you want to pay all your bills using banki Mobile?

    • As you pay different bills remember to set them as “favorites” so you can easily pay them again next time
    • To pay your bills through banki Mobile application  click here

     

    5- Do you need to send money to family, friends, or colleagues
    b

    Transfer to any Wallet in Egypt using banki Mobile

    • Transfer to any wallet in Egypt using banki Mobile.
    • This Transfer is free till further notice

    Steps to transfer to any Wallet inside Egypt:

    1. Choose “transfers/payments”.
    2. Then choose “banks inside Egypt”.
    3. Click “From” and choose your account number.
    4. Then click “to” and choose “banks Inside Egypt”.
    5. Fill in all fields then add Wallet mobile number in beneficiary’s account filed.
    6. Choose transfer or ‘save and transfer’ to save the beneficiary data for future use/transfer.
    7. Then add the amount.
    8. Press “continue” & enter reason of transfer.
    9. Enter the “TOKEN” & press “confirm”.
    b

    Transfer to any bank Account/IBAN in Egypt using banki Mobile

      • Transfer to any Account/IBAN in Egypt using banki Mobile.
      • This transfer is free till further notice.

    Steps to transfer to other Accounts/IBAN in other banks inside Egypt:

    1. Choose “transfers/payments”.
    2. Then choose “banks inside Egypt”.
    3. Click “From” and choose your account number.
    4. Then click “to” and choose “banks Inside Egypt”.
    5. Fill in all fields then add account number/IBAN in beneficiary’s account filed.
    6. Choose transfer or ‘save and transfer’ to save the beneficiary data for future use/transfer.
    7. Then add the amount.
    8. Press “continue” & enter reason of transfer.
    9. Enter the “TOKEN” & press “confirm”.

     

    6-Do you need to check your Account/Credit Card using our digital services?
    B

    Check your transactions whether “Accounts/Credit Card”

    • Subscribe in E-statement for credit card and personal account and avoid charging fees for issuing printed statements
    • For the E-statement Registration, click here

     

    7-Do you want to donate to NGOs?
    B

    Donate to NGOs through banki Mobile to provide support and assistance to those in need.

    • You can even select the organization you wish to donate to

    Steps to Donate through banki Mobile:

    1. Choose “Fawry Bill Payments”
    2. Click “From” and choose the account number to pay from
    3. Click “To” and choose “Bills”
    4. Click “Select biller” and choose “Charity”. choose the organization you wish to donate to under the Charity section
    5. Click “Pay/Add new bill”
    6. Select biller then fill in all required fields.
    7. Choose “Save & Pay” to add them as Favorites
    8. Enter Amount
    9. Enter “TOKEN” and click “Confirm”