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Frequently Asked Questions

No prior reservation is required

Unlimited free access throughout the calendar year

Present your membership QR code to the lounge staff

Unlimited free access throughout the calendar year

  • Yes $1 per calendar year. In case cardholder did not meet the minimum spend criteria of $1 during the calendar year.
  • he/she will be entitled to only 2 free access+ 1 free guest per visit.
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Steps of Change Billing Account

1- First, login to banki Online and press banki Alerts

2- You can get automatic scheduled alerts either Weekly, Biweekly or monthly for the last 3 transactions and closing balance in a specified date and time, in the “Scheduled Alert” page select your account number or card , select Timing and schedule as the below.

If you don’t want this feature, click on Clear.

3- Go to Event Alerts, add a preferred flag beside the Transaction Alert Type (withdrawal and deposit) related to your account or your cards, then press Save.

4- You can also go to Additional settings to change billing profile, select your preferred billing account and select your preferred language then press Save

 

Types of Billing profile:

  • Slim package: no Monthly subscription – 0.7 EGP charged per SMS
  • Smart package: 20 EGP monthly subscription – 20 free SMS / Extra SMS for 0.25 EGP
  • Super package: 25 EGP monthly subscription – unlimited SMS

 

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