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Frequently Asked Questions

  • EFG Hermes Asset Management is the fund manager for Credit Agricole I, Credit Agricole II equity funds and Credit Agricole III money market fund. With over 25 years of experience in the Egyptian market, the fund manager makes investment decisions on behalf of the investors based on through research and close monitoring of market conditions. EFG Hermes Asset Management is responsible for the performance of the funds under its management, as they handle the investment part of the fund.

  • All mutual funds announce the Investment Certificate price on a weekly basis, allowing investors to track their performance. Additionally, the fund manager publishes quarterly fact sheets that provide insights into the fund’s performance.

  • You can subscribe by signing a subscription form at any of the bank’s branches across Egypt. Subscription frequency varies depending on the fund type. Some funds offer daily subscriptions, while others provide weekly subscriptions. However, in all cases orders must be submitted before 12:00 pm on any applicable day.

  • Returns represent the total net profits or losses (in some types of mutual funds) achieved against the invested amount during a specific period. To view the returns for the mutual funds offered by the bank Click Here

    • Redemption orders can be signed at any of the bank’s branches across Egypt. Redemption frequency varies depending on the fund. Some funds offer daily redemption, while others provide weekly redemption. However, in all cases, orders must be submitted before 12:00 pm on any applicable day
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Steps of Change Billing Account

1- First, login to banki Online and press banki Alerts

2- You can get automatic scheduled alerts either Weekly, Biweekly or monthly for the last 3 transactions and closing balance in a specified date and time, in the “Scheduled Alert” page select your account number or card , select Timing and schedule as the below.

If you don’t want this feature, click on Clear.

3- Go to Event Alerts, add a preferred flag beside the Transaction Alert Type (withdrawal and deposit) related to your account or your cards, then press Save.

4- You can also go to Additional settings to change billing profile, select your preferred billing account and select your preferred language then press Save

 

Types of Billing profile:

  • Slim package: no Monthly subscription – 0.7 EGP charged per SMS
  • Smart package: 20 EGP monthly subscription – 20 free SMS / Extra SMS for 0.25 EGP
  • Super package: 25 EGP monthly subscription – unlimited SMS

 

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