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Frequently Asked Questions

  • Once eligibility condition meets, customers will enjoy unlimited lounge visits

  • The eligibility is calculated based on a rolling 90-day period, not linked to calendar quarters. It is dynamically calculated based on the latest international transaction date.

  • Customers are advised to perform the required international transaction at least 5 business days prior to the lounge visit, to ensure the transaction is settled and posted successfully.

  • To enjoy lounge access, customers must spend a minimum cumulative international transaction value of USD 5 using their credit card within the 90 days prior to the lounge visit.

Customers can verify their eligibility through the Visa Airport Companion application The application will:
  • Automatically calculate the 90-day eligibility period, and
  • Confirm whether the customer meets the required spending criteria and will be reflected on the eligibility status whether Locked or unlocked.
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Terms and Conditions for packages

    • These Terms and Conditions are an integral part of the terms and conditions that will apply to your account.
    • Package customers enjoy special treatment and discounted prices on the accounts and services provided. For more information about the available packages, as well as their criteria, terms and conditions, please visit our website https://www.ca-egypt.com/en/special-packages/
    • The Bank reserves the right to add new packages and/or modify and/or cancel the packages announced on the Bank’s website and/or advertised by any means of communication available to the Bank.
    • The Bank has the right to include you in the package that suits your requirements from time to time, provided that the criteria, terms and conditions for that package, announced on the Bank’s website, are met. The Bank will notify you via a text message (SMS) when you are included in the new package.
    • The Bank reserves the right to impose additional fees/charges for services and/or packages, in addition to amending fees and charges announced by the Bank’s Website and/or Branches for the available packages, according to its own discretion, and notify you of that by any means  of the modern communication available to the Bank.
    • The customer has the right to request the termination of the package by visiting the bank branch to submit a cancellation request, and the bank shall process the request in accordance with its policy and terms.