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Frequently Asked Questions

  • Yes, the same eligibility criteria apply to both primary and supplementary credit cards.
  • Each cardholder must meet the required international spend condition independently to qualify for the benefit.

  • Eligibility is based on posted (settled) transactions, not pending ones. Customers should ensure their transactions are fully processed and posted before attempting lounge access.

  • It means the system checks 90 days backward from the date of the last international transaction processed to confirm eligibility.

  • If the required international spend (USD 5 within the last 90 days) is not met, lounge access will not be granted, and the visit will be declined.

  • An international transaction includes any purchase made outside Egypt or in foreign currency, whether performed abroad or through international online merchants.
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Transfer to any Wallet in Egypt using banki Mobile?

  • Transfer to any wallet in Egypt using banki Mobile.
  • This Transfer is free till further notice

    Steps to transfer to any Wallet inside Egypt:

    1. Choose “transfers/payments”.
    2. Then choose “banks inside Egypt”.
    3. Click “From” and choose your account number.
    4. Then click “to” and choose “banks Inside Egypt”.
    5. Fill in all fields then add Wallet mobile number in beneficiary’s account filed.
    6. Choose transfer or “save and transfer”to save the beneficiary data for future use/transfer.
    7. Then add the amount.
    8. Press “continue” & enter reason of transfer.
    9. Enter the “TOKEN” & press “confirm”.