How can we help you ?

PRESS ENTER TO START THE SEARCH

Frequently Asked Questions

  • Yes, the same eligibility criteria apply to both primary and supplementary credit cards.
  • Each cardholder must meet the required international spend condition independently to qualify for the benefit.

  • Eligibility is based on posted (settled) transactions, not pending ones. Customers should ensure their transactions are fully processed and posted before attempting lounge access.

  • It means the system checks 90 days backward from the date of the last international transaction processed to confirm eligibility.

  • If the required international spend (USD 5 within the last 90 days) is not met, lounge access will not be granted, and the visit will be declined.

  • An international transaction includes any purchase made outside Egypt or in foreign currency, whether performed abroad or through international online merchants.
Access all questions

Archives: FAQs

Donate to NGOs through banki Mobile to provide support and assistance to those in need.

  • You can even select the organization you wish to donate to.

      Steps to Donate through banki Mobile:

      1. Choose “Fawry Bill Payments”.
      2. Click “From” and choose the account number to pay from.
      3. Click “To” and choose “Bills”.
      4. Click “Select biller” and choose “Charity”. choose the organization you wish to donate to under the Charity section.
      5. Click “Pay/Add new bill”.
      6. Select biller then fill in all required fields.
      7. Choose “Save & Pay” to add them as Favorites.
      8. Enter Amount.
      9. Enter “TOKEN” and click “Confirm”.