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Frequently Asked Questions

  • Steps to change your billing profile/ language / billing account: Click Here

  • Press on “personal Accounts”
  • Tab the account number to review last 50 transactions done

  • This Transfer is free till further notice.
  • To activate your token Click here
Steps to transfer to other cards in other banks inside Egypt:
    1. Choose “Transfers/Payments”.
    2. Then choose “banks inside Egypt”.
    3. Click “from” and choose your account number.
    4. Then click “to” and choose “banks inside Egypt”.
    5. Then fill in all the required fields & add the card number in the account number field.
    6. Then add the amount.
    7. Press “continue” & choose transfer/payment reason.
    8. Enter the “TOKEN” & press “confirm”.

Subscribe in E-statement:
  • For credit card and personal account and avoid charging fees for issuing printed statements
  • For the E-statement Registration, click here
Access all questions

50% Cashback Offer

Enjoy 50% monthly cashback, up to EGP 150, until the end of December 2025 when you use your Crédit Agricole Visa credit or debit cards, or paying your bills online.

Offer Terms & Conditions:

  • The maximum monthly cashback on total purchases is as follows:
      • EGP 150 for Affluent customers
      • EGP 100 for Upper intermediate customers
      • EGP 75 for Lower intermediate
  • The offer is valid until the end of December 2025
  • The offer is valid on all primary and supplementary cards during the campaign
  • The offer does not apply on Visa business cards
  • All purchase transactions performed during the offer through point-of-sale (POS) &/or online (local &/or international) will be eligible for the offer
  • In case the customer has more than one card, the customer will earn cashback only once on total spent amount through all cards
  • Cashback will be credited to the customer’s activated account or card, based on the bank’s decision, noting that you don’t have to refer to the call center for the offer activation
  • Cashback date: The next month after performing purchases transactions or bill payment
  • In case the customer is eligible for more than one cashback offer, customer will benefit from the higher cashback offer
  • Moreover, you can enjoy the cash back when you register your VISA Debit or Credit Card on streaming platforms or mobile service provider’s applications, and assure that your subscription fees or bills will be deducted automatically

 

Terms and conditions apply.

Taxation no.: 204-896-843