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Frequently Asked Questions

Subscribe in E-statement:
  • For credit card and personal account and avoid charging fees for issuing printed statements
  • For the E-statement Registration, click here

  • Transfer money from your account to your card. (no token needed)
  • To settle your credit card from your account on banki Mobile Click here 

  • This Transfer is free till further notice.
  • To activate your token Click here
Steps to transfer to other cards in other banks inside Egypt:
    1. Choose “Transfers/Payments”.
    2. Then choose “banks inside Egypt”.
    3. Click “from” and choose your account number.
    4. Then click “to” and choose “banks inside Egypt”.
    5. Then fill in all the required fields & add the card number in the account number field.
    6. Then add the amount.
    7. Press “continue” & choose transfer/payment reason.
    8. Enter the “TOKEN” & press “confirm”.

Easily follow these simple steps:
  • click on “Forgot your PIN“ to retrieve/reset your PIN click here
Access all questions

OUR GROUP

A Universal Banking Group

The Crédit Agricole Group is the leading partner of the French economy and one of the largest banking groups in Europe. It is the leading retail bank in European Union as well as the first European asset manager, the first bancassurer in France and first provider of financing to the French economy. It is the tenth largest bank in the world.
Built on its strong cooperative and mutual roots, its 154 employees and 8250 branches, the Crédit Agricole Group is a responsible and responsive bank serving 54 million customers worldwide, 11.8 mutual shareholders.

Thanks to its universal customer-focused retail banking model – based on the cooperation between its retail banks and their related business lines, the Crédit Agricole Group supports its customers’ projects in France and around the world: day-to-day banking, house loans, consumer finance, savings, insurances, asset management, real estate, leasing and factoring, and corporate and investment banking.

Crédit Agricole also stands out for its dynamic, innovative corporate social responsibility policy, for the benefit of the economy. This policy is based on a pragmatic approach which permeates across the Group and engages each employee.

54 million customers worldwide
46 countries
154,000 employees
8250 branches
11.8 million mutual shareholders
1st retail bank in the European Union
1st provider of financing to the French economy
1st bancassurer in France
1st European Asset Manager
9th Largest Bank in the world
2nd Worldwide in Green, Social and Sustainability Bonds.
The bank of 1 individual out of 3 in France

To know more about the Group’s figures, click here

To know more about Crédit Agricole Group, click here

To know more about the Group’s raison d’etre, click here