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Frequently Asked Questions

  • EFG Hermes Asset Management is the fund manager for Credit Agricole I, Credit Agricole II equity funds and Credit Agricole III money market fund. With over 25 years of experience in the Egyptian market, the fund manager makes investment decisions on behalf of the investors based on through research and close monitoring of market conditions. EFG Hermes Asset Management is responsible for the performance of the funds under its management, as they handle the investment part of the fund.

  • All mutual funds announce the Investment Certificate price on a weekly basis, allowing investors to track their performance. Additionally, the fund manager publishes quarterly fact sheets that provide insights into the fund’s performance.

  • You can subscribe by signing a subscription form at any of the bank’s branches across Egypt. Subscription frequency varies depending on the fund type. Some funds offer daily subscriptions, while others provide weekly subscriptions. However, in all cases orders must be submitted before 12:00 pm on any applicable day.

  • Returns represent the total net profits or losses (in some types of mutual funds) achieved against the invested amount during a specific period. To view the returns for the mutual funds offered by the bank Click Here

    • Redemption orders can be signed at any of the bank’s branches across Egypt. Redemption frequency varies depending on the fund. Some funds offer daily redemption, while others provide weekly redemption. However, in all cases, orders must be submitted before 12:00 pm on any applicable day
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Distinguished Services

Priority service and preferential treatment.

Distinguished Services

Catering today and looking beyond for your tomorrow

Personal attention: A dedicated and professional Relationship Manager will listen to you to understand your needs, commitments and propose the adequate financial solutions to suit your lifestyle.

  • Sound advice: backed by worldwide experts, your dedicated Relationship Manager will offer the appropriate advice to support you in every investment opportunity, guide you to prosper your wealth and secure your family’s fortune.
  • Privacy and exclusivity in dedicated lounges in Credit Agricole main branches to sit comfortably while all your transactions are being done.
  • Priority service to cater promptly to all your transactions inside Crédit Agricole Branches.
  • Around the clock support: a special hotline (19077) with professionals to answer your queries is available 24/7 whether you are in Egypt or abroad.
  • Banking anywhere and anytime: With the Digital Banking integrated services, you will be able not only to access your accounts, but also to transact on the go and pay your bills remotely, to check click here.

Visa Platinum Debit Card

With your Free first-class Visa Platinum Debit card, you will enjoy a distinguished identification inside Crédit Agricole branches where the branch staff members will be more than glad to serve you immediately. This is in addition to other distinctive benefits offered on the VISA Platinum Card itself upon usage.

Features & Benefits

  • Access to your account balances for withdrawal or purchases locally and abroad
  • Daily withdrawal limit up to EGP 30,000 from any CAE ATM free of charges
  • Instant discounts at reputable merchants Egypt
  • Possibility to link 4 additional accounts
  • Possibility of issuing 1 additional supplementary cards
  • Access to exclusive features provided by VISA
  • Free Extended Warranty

    It protects goods purchased by Crédit Agricole Platinum Debit Card within an automatic extension of the manufacturers or retailers warranty for up to 24 months from the item’s purchase date.
  • Free Purchase Protection

    A short-term policy to cover items purchased by Crédit Agricole Platinum Debit Card against loss, theft and/ or accidental damages. For more information , click here.
  • Medical Referral

    We understand that health is important to the platinum card member as Elite. In view of this, Crédit Agricole would like to line up an array of medical services, so as to ease his/her worries at critical moments.
  • Legal Referral
    Crédit Agricole Platinum Debit Card member can be provided through this service with the names, addresses, telephone numbers and office hours for referred lawyers and legal practitioners.

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