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Frequently Asked Questions

  • Steps to change your billing profile/ language / billing account: Click Here

  • Press on “personal Accounts”
  • Tab the account number to review last 50 transactions done

  • This Transfer is free till further notice.
  • To activate your token Click here
Steps to transfer to other cards in other banks inside Egypt:
    1. Choose “Transfers/Payments”.
    2. Then choose “banks inside Egypt”.
    3. Click “from” and choose your account number.
    4. Then click “to” and choose “banks inside Egypt”.
    5. Then fill in all the required fields & add the card number in the account number field.
    6. Then add the amount.
    7. Press “continue” & choose transfer/payment reason.
    8. Enter the “TOKEN” & press “confirm”.

Subscribe in E-statement:
  • For credit card and personal account and avoid charging fees for issuing printed statements
  • For the E-statement Registration, click here
Access all questions

The Foreign Platinum Debit Card Your Passport to Global Spending

The Foreign Platinum Debit Card

Debit Card With Foreign Currency “Platinum”

Say goodbye to currency conversion hassles and enjoy seamless global spending experience.

Whether you’re traveling for business or leisure-or shopping online from international websites-our FX Platinum Debit Card is designed to match your lifestyle. It offers direct access to your foreign currency accounts, global acceptance, and control.

Linked to your USD or foreign currency account, this debit card let you spend securely and conveniently abroad, without the converting from EGP.

 

Who is it for?

  • Frequent travelers
  • Online international shoppers
  • Private and Affluent banking customers
  • Anyone with USD or foreign currency accounts

 

Key Features

  • Direct Foreign Currency Access: Spend directly from your USD or FCY account – no EGP linkage, no conversion required.
  • Global Acceptance with VISA : Use your card at millions of merchants and ATMs worldwide.
  • Secure Online Shopping: 3D Secure-enabled for safe international online transactions (e-commerce).
  • Multi-Channel Activation: Activate your card via banki Mobile, banki Online or CAE ATMs.
  • Contactless Payments: Enjoy faster, tap-and-go transactions.
  • Full Digital Control: Block/unblock your card, request a replacement, and monitor usage via our banki Online & banki Mobile.
  • Customizable Account Linking: Choose your preferred foreign currency account(s) during card issuance.

 

Your Benefits

  • No EGP conversion: Transactions are authorized and settled in USD or your selected currency.
  • Cash Access Abroad: Withdraw foreign currency from ATMs globally.
  • Smart and Secure Spending: Get instant SMS alerts and monthly statements.
  • Supplementary Cards: Up to 4 supplementary cards available for first-degree relatives.

 

Flexible Limits:

  • Online Purchases: Up to $50,000/month
  • In-store purchases: Up to $30,000/day or $50,000/month
  • Cash withdrawals: Up to $5,000/day or $10,000/month

 

How to Apply

  • Visit your nearest CAE branch.
  • Request the FX Debit Card application form.
  • Select your preferred foreign currency account(s).
  • Your card will be delivered and can be activated digitally.

 

Important Notes

  • The FX Platinum Debit Card is strictly linked to foreign currency accounts (e.g. USD, EUR, GBP…. etc.) and cannot be linked to EGP accounts.
  • The card cannot be used for EGP transactions. Any attempt to use it domestically in EGP will be declined, unless the merchant settles in a foreign currency (e.g. duty-free stores, select hotels, or international platforms).
  • No markup applies if the transaction currency matches your linked account currency. If it differs, a 1.75% foreign exchange markup will be charged.

 

Ready for Global & different Banking Experience?

Visit your nearest branch and apply for your FX Platinum Debit Card today.