How can we help you ?

PRESS ENTER TO START THE SEARCH

Frequently Asked Questions

Subscribe in E-statement:
  • For credit card and personal account and avoid charging fees for issuing printed statements
  • For the E-statement Registration, click here

  • Transfer money from your account to your card. (no token needed)
  • To settle your credit card from your account on banki Mobile Click here 

  • This Transfer is free till further notice.
  • To activate your token Click here
Steps to transfer to other cards in other banks inside Egypt:
    1. Choose “Transfers/Payments”.
    2. Then choose “banks inside Egypt”.
    3. Click “from” and choose your account number.
    4. Then click “to” and choose “banks inside Egypt”.
    5. Then fill in all the required fields & add the card number in the account number field.
    6. Then add the amount.
    7. Press “continue” & choose transfer/payment reason.
    8. Enter the “TOKEN” & press “confirm”.

Easily follow these simple steps:
  • click on “Forgot your PIN“ to retrieve/reset your PIN click here
Access all questions
Member Get Member Offer

Enjoy a thank you reward up to EGP 1000, when you refer a friend or a family member to open an account!

Member Get Member Offer

Enjoy a reward up to EGP 1000, when you refer a friend or a family member to open an account!

Enjoy a reward up to EGP 1000, when you refer a friend or a family member to open an account!

Terms & Conditions:

  • The offer is valid for existing bank customers, excluding Private banking, Payroll, & Corporate customers
  • The reward will be given one time only to the referrer customer, after the new customer opening his account
  • The new account amounts should be in EGP currency only
  • Reopened accounts from the offer start date will be eligible to the offer
  • The offer is valid from 12 February till 31 December 2025
  • The offer is not applicable, in case:
    • The existing customer “Referrer” closes the account during the campaign duration
    • The existing customer “Referrer” account is inactive during the campaign duration
    • The existing customer “Referrer” is a credit or prepaid cardholder
    • The existing customer “Referrer” is an employee at Crédit Agricole Egypt
  • The reward applies based on the first qualifying criterion met by the new customer “Referee”, even if they met multiple criteria.
  • The existing customer “Referrer” will be eligible for the reward based on the criteria listed below:
Product Amount in EGP Referrer Reward Reward Calculation
Accounts From 50,000 to 100,000 300 Reward based on average closing balance of new customer for past 3 months, refunded in 4th month
From 100,000 to 600,000 500
More than 600,000 1000
Certificate of Deposits From 5,000 to 100,000 300 Reward based on total monthly issued CDs booking amount, refunded after 3 months
From 100,000 to 600,000 500
More than 600,000 1000
Platinum Credit Cards From 20,000 to 30,000 300 Reward based on average spend of new customer for past 3 months, refunded in 4th month
From 30,000 to 40,000 500
More than 40,000 1000
Loans (Unsecured) From 20,000 to 100,000 300 Reward based on total loans booking amount, refunded after 3 months
From 100,000 to 300,000 500
More than 300,000 1000

Important note: The new customer must first open an account before applying for any of the above products

Terms & Conditions applied