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Frequently Asked Questions

  • Yes, the same eligibility criteria apply to both primary and supplementary credit cards.
  • Each cardholder must meet the required international spend condition independently to qualify for the benefit.

  • Eligibility is based on posted (settled) transactions, not pending ones. Customers should ensure their transactions are fully processed and posted before attempting lounge access.

  • It means the system checks 90 days backward from the date of the last international transaction processed to confirm eligibility.

  • If the required international spend (USD 5 within the last 90 days) is not met, lounge access will not be granted, and the visit will be declined.

  • An international transaction includes any purchase made outside Egypt or in foreign currency, whether performed abroad or through international online merchants.
banki Mobile

Change your life!

banki Mobile

Change your life!

banki Mobile by Crédit Agricole – A New Era of Fast, Simple, and Secure Banking

banki Mobile has been completely redesigned to offer you an exceptional user experience, with a fresh look, smoother navigation, and faster access to your accounts, cards, bills, transfers,… Using your Face ID or Fingerprint ensuring quick and safe access

With banki Mobile, banking is reimagined faster, easier, and smarter. Anywhere right from your pocket, just a tap away!

Download the latest version of banki Mobile today by scanning the QR code. The app is available on all major app stores. Enjoy the convenience and security of banking at your fingertips!

YES, I WANT TO DOWNLOAD THE APP:

  • banki Mobile new version features

Get ready to elevate your enhanced banking experience to the next level with banki Mobile, the new ultimate app for banking on the go. Every interaction is now more intuitiverefined, and effortless than ever before. Designed to deliver a fresh look and an improved experience like never before!

  • Sleek, modern interface for smoother navigation and faster access.
  • Instant preview of the latest offers, products, and services from Crédit Agricole.
  • Effortless navigation with an intuitive, feature-rich sidebar menu.
  • Quick access to your favorite services via a new shortcut toolbar.
  • Language customization directly within the app for your convenience.
  • Accelerate your finances with the fast runner icon for lightning-fast banking.
  • Credit card insights screen displaying your credit card key details limits, due dates, outstanding balance, and more.
  • Enhanced security with a dynamic password creation interface tailored to your safety.
  • Track your daily transactions in real-time with a single tap on a convenient, all-in-one screen.
  1. Step-by-Step activation Guide: Click here: FAQ Link.

    To set up your banki Mobile, follow these simple steps:

    By registering, you agree to the terms and conditions of the online banking services

    banki Mobile offers a seamless, secure banking experience with features designed for your convenience:

    • Self-register using your bank ID or active card, or log in with your online banking credentials if you are already registered.
    • Easily reset your login credentials if forgotten.
    • Log in easily with your Face ID (iOS) or Fingerprint (Android/IOS) for quick access.
    • Follow your account balances, transactions, cheques, and cards details.
    • Quick transfers between your accounts and to other Crédit Agricole accounts.
    • Settle your or other credit cards anytime.
    • Save your bills as favorites to pay them hassle-free through the bill payment service.
    • Subscribe to e-statements for a paperless, eco-friendly & sustainable experience.
    • Charge your or other prepaid cards
    • Activate your debit/credit cards.
    • Transfer funds in local or foreign currencies, to bank accounts inside Egypt, IBAN, cards, and digital wallets
    • Update your contact information (mobile, email) without visiting the branch.
    • Personalize your home screen view and receive push notifications from the bank.
    • Link to useful apps like  banki Token for enhanced functionality.
    • Check your Happy Points and explore over 70+ merchant offers through our merchants’ catalogue. Redeem your Happy Points directly with online merchants via the app.
    • Activate your banki Token with simple steps for added security.
    • Apply for installment plans on your credit card purchases with Taقsit service.
    • Unblock temporarily blocked cards and submit ATM dispute claims for incomplete ATM transactions.
    • Set or modify Direct Debit instructions for automatic credit card payments.
    • Locate branches, ATMs, Fidéle lounges, and more.
    • View the latest currency rates.
    • Stay informed about the latest Crédit Agricole products, services, and exclusive offers.
    • Connect with us via social media, and provide feedback or service requests.

    All of the following services are available on banki Lite for your convenience