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Frequently Asked Questions

    • Now using banki Mobile app latest version easily activate your soft token to start making transfers payments!
 

  • Now you can change your registered mobile number with no need to visit the branch.
  • To change your mobile number instantly click here
  • We will send you all communication> and transaction notification on your new mobile number

    • You can now submit an ATM dispute request using banki Mobile at any time from anywhere in a few seconds and you will no longer need to visit the branch!
    • For the steps click here

    • You can now check your Happy points balance and redeem them using banki Mobile in a few seconds.
    • View steps click here.

    • Login now to banki Mobile and activate “Taqsit” service through the following steps: click Here
    banki Online Services

    Banking... Anytime, Anywhere

    banki Online Services

    Banking... Anytime, Anywhere

    With Crédit Agricole Egypt’s upgraded banki Online Services you can access your accounts, transfer funds, pay bills & credit cards online 24/7 and much more…

    Online Banking Security

    User Name and Password

    Create your own username and password for your login to banki Online service.

    Activation Code

    Once you register to the banki Online you will receive an Activation Code SMS which is a one-time password sent to your mobile number registered at the bank records.

    Challenge Question and Answer

    During the registration, you will be asked to select a Challenge question and then create an answer to be used (you will be asked to answer the challenge question every time you log in to banki Online or banki Mobile). Caution must be exercised when setting up the question, noting that you must keep your question & answer private and avoid easy answers to avoid hacking.

    Authorization Code

    The Authorization Code is a one-time password used to confirm each online transaction to others through banki Online. Client need to activate a Token software to use this service. To know more about Tokens click here.

    Click here to register and benefit from up-to-date technology, combined with advanced security to provide you with easy usage and convenience. CAE’s upgraded banki Online is more than just a service…

    Personal Accounts

    • Inquire about your financial position, account balance, and activity
    • Real-time transfers between your own accounts or to other customers’ accounts within the bank
    • Open time deposits or calculate a time deposit
    • Request money transfer to other banks in Egypt, or settle your other banks’ credit cards
    • Request a demand draft, checkbook and inquire about their status
    • Inquire about the foreign currencies rates
    • Download your transaction history during a certain period

    Credit Cards

    • Review your credit card balance and check your unbilled transactions
    • Check your last month and last 6 months statements
    • Block your credit card in case lost or stolen
    • Activate all Crédit Agricole Egypt cards through the online banking service

    Prepaid Cards

    • Debit Transactions
    • Recharge Transactions
    • Available balance after last debit transaction

    PAYMENTS

    • Real-time payments to your own and other Crédit Agricole Egypt’s customers’ credit cards
    • Instantly recharge your Crédit Agricole Egypt’s Prepaid Card
    • CAE Fawry Bill Payment Service online

    Billers: Telecom Egypt, Vodafone, Orange, Etisalat, TE Data, LINK dot NET, the Egyptian Food Bank, and many more to come!

    SMS Alerts

    Stay always on top of your banking transactions with the instant banki Alerts Service. Now enjoy the freedom to choose between a variety of alert types and convenient subscription packages tailored to match your banking style and in your preferred language, for more info click here.

    E-statement:

    • If you are not registered on banki Online, first follow the registration steps Here
    • If you are already registered log on to your banki Online (Login Here)
    • From the banki Online top bar, click on the banner E-statement
    • A screen will appear asking you whether you want to receive E-statements only or both (printed and electronic)
    • Choose your preferred option, accept the terms & conditions – then you are registered
    • A notification will be sent each month by email to inform you that your e-statement is ready
    • E-Statement will be available starting the following month or next quarter according to your statement cycle.
    • Printed statements will be charged according to bank’s new Tariff

    How To Register

    To apply for the service, simply visit: www.ca-egypt.com click on “register now” and follow the steps.

    Make Sure You Have The Following

    • An active CAE account or credit card account
    • Your Credit Agricole Customer ID with the relevant TPIN
    • You can also register by your Credit / Debit Card number with the relevant CVV
    • Registered mobile number at CAE *
    • Your email address