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Frequently Asked Questions

  • Steps to change your billing profile/ language / billing account: Click Here

  • Press on “personal Accounts”
  • Tab the account number to review last 50 transactions done

  • This Transfer is free till further notice.
  • To activate your token Click here
Steps to transfer to other cards in other banks inside Egypt:
    1. Choose “Transfers/Payments”.
    2. Then choose “banks inside Egypt”.
    3. Click “from” and choose your account number.
    4. Then click “to” and choose “banks inside Egypt”.
    5. Then fill in all the required fields & add the card number in the account number field.
    6. Then add the amount.
    7. Press “continue” & choose transfer/payment reason.
    8. Enter the “TOKEN” & press “confirm”.

Subscribe in E-statement:
  • For credit card and personal account and avoid charging fees for issuing printed statements
  • For the E-statement Registration, click here
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Optime Gold Debit Card

Are you worried from carrying around a lot of cash?

Optime Gold Debit Card

Are You Worried From Carrying Around A Lot Of Cash?

This is why the special designed Gold Debit Card is the optimum solution for you.

It is linked directly to your bank account and will act as your mean of purchasing with a limit up to 100,000 EGP or 20,000 EGP daily cash withdrawal from any ATM. So no need to carry cash anymore. This is in addition to the other Gold card advantages providing different offers and benefits to your delight.

Features & Benefits:

  • Purchasing limit up to 100,000 EGP
  • Daily cash withdrawal from any ATM 20,000 EGP
  • Free primary card issuance /renewal fees
  • Instant discounts at reputable merchants. (For CAE offers, click here. For VISA offers, download the visa explorer application).
  • SMS Alert Service
  • Free point of sale transaction
  • Possibility to link 4 additional accounts to the card (for ATM transactions only)
  • Possibility to issue 3 additional supplementary cards for 1st degree relatives
  • Bill payment service from your account – FAWRY
  • 3 years validity













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