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Frequently Asked Questions

  • Yes, the same eligibility criteria apply to both primary and supplementary credit cards.
  • Each cardholder must meet the required international spend condition independently to qualify for the benefit.

  • Eligibility is based on posted (settled) transactions, not pending ones. Customers should ensure their transactions are fully processed and posted before attempting lounge access.

  • It means the system checks 90 days backward from the date of the last international transaction processed to confirm eligibility.

  • If the required international spend (USD 5 within the last 90 days) is not met, lounge access will not be granted, and the visit will be declined.

  • An international transaction includes any purchase made outside Egypt or in foreign currency, whether performed abroad or through international online merchants.
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banki Alerts Service

Monitor your transactions on the spot ... With the SMS alerts you select

banki Alerts Service

Monitor your transactions on the spot ... With the SMS alerts you select

Stay always on top of your banking transactions with the instant banki Alert Service. Now enjoy the freedom to choose between a variety of alert types and convenient subscription packages tailored to match your banking style and in your preferred language.

Types Of banki Alerts

Scheduled Alert

Choose both the time and frequency (weekly / biweekly / monthly) for receiving your mini-statement detailing your account or Credit Card balance and last 3 transactions.

Event Alerts

Credit Cards:

  • Purchase alerts
  • Payment alerts
  • Over limit alerts with the exceeded amounts

Accounts:

  • Salary transaction alerts
  • Loan payment transaction alerts
  • Bancassurance payment transaction alerts
  • Family Fund payment transaction alerts
  • Branch transaction alerts
  • E-Banking transaction alerts
  • Fund transfer alerts
  • Cheque transaction alerts
  • TD & CD maturity alerts
  • TD & CD interest alerts

Subscription Packages

Super Package

Enjoy an unlimited number of SMS alerts for a fixed monthly subscription.

Smart Package

Monitor your transactions through 20 free SMS alerts for a minimal monthly subscription (Extra SMS will be subject to fees).

Slim Package

With no monthly subscription, you will only pay per SMS alert.

How To Register

  • Apply to the SMS Alerts service through your Online Banking service
  • Contact our Call Center (19191), available 24/7

Quick links

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