This service is available only to Fidele, Optime, or Eve customers (individuals only).
This is a personal service only for Fidele, Optime, or Eve customers (individuals only) through the use of their personal codes. The personal code is not to be shared; otherwise, the personal code will no longer be valid.
Fidele, Optime, or Eve customers (individuals only) should contact the Les Concierges Egypt 24/7 call center dedicated to CAE Fidele, Optime, or Eve customers to request the service.
This is a free service for Fidele, Optime, or Eve (individuals only) where the customer will only be charged the normal fees of the request or the service, without any extra charges from CAE or “Les Concierges Egypt.”
In case the customer is no longer a Fidele, Optime, or Eve customer (individuals only), Concierge services will be stopped and the personal code will no longer be valid.
In the case of new or existing customers who recently joined the Fidele, Optime, or Eve Package (individuals only), their personal code will be sent to them via SMS every Sunday.
This service is presented by “Les Concierges Egypt” without any responsibility on the part of CAE. Please note that the customer is responsible for all his/her data provided to the company.
CAE has the right to change the service provider or cancel the service itself at any time without the customers’ consent and will notify the customer through the relevant communication channels at the bank’s discretion.
In case of complaints, they should be submitted to “Les Concierges Egypt” to resolve the issue within 24 hours. If a complaint requires more time, “Les Concierges Egypt” must notify the customer.
In case the proposed complaint solution provided by “Les Concierges Egypt” does not satisfy the customer, the customer must refer to CAE in order to take the necessary action.
These terms and conditions will remain valid until CAE reviews them for cancellation or amendments if needed
