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Frequently Asked Questions

  • لتغيير نوع حساب الاشتراك/ اللغة / رقم الحساب المسجل: اضغط هنا

  • You can now check your Happy points balance and redeem them using banki Mobile in a few seconds.
  • View steps click here.

  • Login now to banki Mobile and activate “Taqsit” service through the following steps: click Here

  • Now using banki Mobile app latest version easily activate your soft token to start making transfers payments!
  • To view the steps click here

  • Now you can change your registered mobile number with no need to visit the branch.
  • To change your mobile number instantly click here
  • We will send you all communication> and transaction notification on your new mobile number

Availing all CAE digital platforms

Embarking on switching to digital payment methods instead of cash, especially during this pandemic, CA Egypt has launched a double purpose campaign to encourage customers to use digital channels “banki platform” in performing their financial transactions.

Using digital platforms will ensure the customers’ safety and avoid congestion of branches with customers. At the same time, CA Egypt donates EGP 1 to CSR initiative per each banking transaction carried out electronically in order to support daily-wage workers who have been severely impacted by COVID19.