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Frequently Asked Questions

    • Now using banki Mobile app latest version easily activate your soft token to start making transfers payments!
 

  • Now you can change your registered mobile number with no need to visit the branch.
  • To change your mobile number instantly click here
  • We will send you all communication> and transaction notification on your new mobile number

    • You can now submit an ATM dispute request using banki Mobile at any time from anywhere in a few seconds and you will no longer need to visit the branch!
    • For the steps click here

    • You can now check your Happy points balance and redeem them using banki Mobile in a few seconds.
    • View steps click here.

    • Login now to banki Mobile and activate “Taqsit” service through the following steps: click Here
    Access all questions

    Others

    Apply for a housing finance loan, and get a chance to win EGP 1,000,000 or EGP 100,000.

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    • This offer is valid for all housing finance programs

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    • This offer applies to any housing finance loan booked during the campaign duration,  and no later than 31 January, 2023

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    • Apply for the offer at your nearest branch

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    Apply for a loan or credit card, and get chances to win EGP 1,000,000 or EGP 100,000.

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    • This offer applies only to applications submitted during the campaign duration, provided that the booking loan or taking the service advantage by 31 January, 2023

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    • This offer applies to all new booked loans under any program & new credit cards (primary & supplementary) for existing & new customers

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    • Apply for the offer at your nearest branch

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    • Choose Statement > Manage Subscription and the available options will be displayed:  E-statement only, E-Statement/Printed or Printed Statement only. After chosen the suitable mode, please accept the terms and conditions to apply the requested service.

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    • Please note that you will be charged for printed statements in case chosen.

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    • Last 12 months

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    • Choose Preferences > Settings >change Security Q & A to change them

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    • Choose a new security questions and answers> enter your token authorization code for verification> click continue

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