How can we help you ?

PRESS ENTER TO START THE SEARCH

Frequently Asked Questions

  • Press on “personal Accounts”
  • Tab the account number to review last 50 transactions done

  • This Transfer is free till further notice.
  • To activate your token Click here
Steps to transfer to other cards in other banks inside Egypt:
    1. Choose “Transfers/Payments”.
    2. Then choose “banks inside Egypt”.
    3. Click “from” and choose your account number.
    4. Then click “to” and choose “banks inside Egypt”.
    5. Then fill in all the required fields & add the card number in the account number field.
    6. Then add the amount.
    7. Press “continue” & choose transfer/payment reason.
    8. Enter the “TOKEN” & press “confirm”.

Easily follow these simple steps:
  • click on “Forgot your PIN“ to retrieve/reset your PIN click here

Subscribe in E-statement:
  • For credit card and personal account and avoid charging fees for issuing printed statements
  • For the E-statement Registration, click here

Access all questions

Applying precautionary measures

Hammering on Crédit Agricole Egypt’s staff wellbeing, several precautionary measures were taken:

  • Distributing masks and gloves on staff
  • Maintain social distance
  • Placing signs for social distancing at elevators
  • Security guards check staff temperature using non-contact thermometers everyday
  • Secure proper hygienic workplace through intensive regular cleaning with a minimum 3 times a day.
  • Hand sanitizer’s gels are available
  • Favor digital communication: videoconferencing, teleconferencing instead of physical meetings
  • Limit local trips and stop international trips
  • Reduce commuting between branches and head office and between branches and branches as well
  • Stop all activities and training for mass number
  • Limit meetings and receiving outside visitors for Head office
  • Stop food delivery to the bank’s premises
  • Equip cash staff with sanitization
  • Avail resident doctor in the Head Office to check staff upon need
  • E-leaning awareness course about COVID-19
  • In order to ensure the safety of staff who are working at head office building and avoid congestion, smart working solution was implemented and staff started working remotely.