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Frequently Asked Questions

  • EFG Hermes Asset Management is the fund manager for Credit Agricole I, Credit Agricole II equity funds and Credit Agricole III money market fund. With over 25 years of experience in the Egyptian market, the fund manager makes investment decisions on behalf of the investors based on through research and close monitoring of market conditions. EFG Hermes Asset Management is responsible for the performance of the funds under its management, as they handle the investment part of the fund.

  • All mutual funds announce the Investment Certificate price on a weekly basis, allowing investors to track their performance. Additionally, the fund manager publishes quarterly fact sheets that provide insights into the fund’s performance.

  • You can subscribe by signing a subscription form at any of the bank’s branches across Egypt. Subscription frequency varies depending on the fund type. Some funds offer daily subscriptions, while others provide weekly subscriptions. However, in all cases orders must be submitted before 12:00 pm on any applicable day.

  • Returns represent the total net profits or losses (in some types of mutual funds) achieved against the invested amount during a specific period. To view the returns for the mutual funds offered by the bank Click Here

    • Redemption orders can be signed at any of the bank’s branches across Egypt. Redemption frequency varies depending on the fund. Some funds offer daily redemption, while others provide weekly redemption. However, in all cases, orders must be submitted before 12:00 pm on any applicable day
banki Mobile

Change your life!

banki Mobile

Change your life!

banki Mobile by Crédit Agricole – A New Era of Fast, Simple, and Secure Banking

banki Mobile has been completely redesigned to offer you an exceptional user experience, with a fresh look, smoother navigation, and faster access to your accounts, cards, bills, transfers,… Using your Face ID or Fingerprint ensuring quick and safe access

With banki Mobile, banking is reimagined faster, easier, and smarter. Anywhere right from your pocket, just a tap away!

Download the latest version of banki Mobile today by scanning the QR code. The app is available on all major app stores. Enjoy the convenience and security of banking at your fingertips!

YES, I WANT TO DOWNLOAD THE APP:

  • banki Mobile new version features

Get ready to elevate your enhanced banking experience to the next level with banki Mobile, the new ultimate app for banking on the go. Every interaction is now more intuitiverefined, and effortless than ever before. Designed to deliver a fresh look and an improved experience like never before!

  • Sleek, modern interface for smoother navigation and faster access.
  • Instant preview of the latest offers, products, and services from Crédit Agricole.
  • Effortless navigation with an intuitive, feature-rich sidebar menu.
  • Quick access to your favorite services via a new shortcut toolbar.
  • Language customization directly within the app for your convenience.
  • Accelerate your finances with the fast runner icon for lightning-fast banking.
  • Credit card insights screen displaying your credit card key details limits, due dates, outstanding balance, and more.
  • Enhanced security with a dynamic password creation interface tailored to your safety.
  • Track your daily transactions in real-time with a single tap on a convenient, all-in-one screen.
  1. Step-by-Step activation Guide: Click here: FAQ Link.

    To set up your banki Mobile, follow these simple steps:

    By registering, you agree to the terms and conditions of the online banking services

    banki Mobile offers a seamless, secure banking experience with features designed for your convenience:

    • Self-register using your bank ID or active card, or log in with your online banking credentials if you are already registered.
    • Easily reset your login credentials if forgotten.
    • Log in easily with your Face ID (iOS) or Fingerprint (Android/IOS) for quick access.
    • Follow your account balances, transactions, cheques, and cards details.
    • Quick transfers between your accounts and to other Crédit Agricole accounts.
    • Settle your or other credit cards anytime.
    • Save your bills as favorites to pay them hassle-free through the bill payment service.
    • Subscribe to e-statements for a paperless, eco-friendly & sustainable experience.
    • Charge your or other prepaid cards
    • Activate your debit/credit cards.
    • Transfer funds in local or foreign currencies, to bank accounts inside Egypt, IBAN, cards, and digital wallets
    • Update your contact information (mobile, email) without visiting the branch.
    • Personalize your home screen view and receive push notifications from the bank.
    • Link to useful apps like  banki Token for enhanced functionality.
    • Check your Happy Points and explore over 70+ merchant offers through our merchants’ catalogue. Redeem your Happy Points directly with online merchants via the app.
    • Activate your banki Token with simple steps for added security.
    • Apply for installment plans on your credit card purchases with Taقsit service.
    • Unblock temporarily blocked cards and submit ATM dispute claims for incomplete ATM transactions.
    • Set or modify Direct Debit instructions for automatic credit card payments.
    • Locate branches, ATMs, Fidéle lounges, and more.
    • View the latest currency rates.
    • Stay informed about the latest Crédit Agricole products, services, and exclusive offers.
    • Connect with us via social media, and provide feedback or service requests.

    All of the following services are available on banki Lite for your convenience

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