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Frequently Asked Questions

  • Once eligibility condition meets, customers will enjoy unlimited lounge visits

  • The eligibility is calculated based on a rolling 90-day period, not linked to calendar quarters. It is dynamically calculated based on the latest international transaction date.

  • Customers are advised to perform the required international transaction at least 5 business days prior to the lounge visit, to ensure the transaction is settled and posted successfully.

  • To enjoy lounge access, customers must spend a minimum cumulative international transaction value of USD 5 using their credit card within the 90 days prior to the lounge visit.

Customers can verify their eligibility through the Visa Airport Companion application The application will:
  • Automatically calculate the 90-day eligibility period, and
  • Confirm whether the customer meets the required spending criteria and will be reflected on the eligibility status whether Locked or unlocked.
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banki Alerts Service

Monitor your transactions on the spot ... With the SMS alerts you select

banki Alerts Service

Monitor your transactions on the spot ... With the SMS alerts you select

Stay always on top of your banking transactions with the instant banki Alert Service. Now enjoy the freedom to choose between a variety of alert types and convenient subscription packages tailored to match your banking style and in your preferred language.

Types Of banki Alerts

Scheduled Alert

Choose both the time and frequency (weekly / biweekly / monthly) for receiving your mini-statement detailing your account or Credit Card balance and last 3 transactions.

Event Alerts

Credit Cards:

  • Purchase alerts
  • Payment alerts
  • Over limit alerts with the exceeded amounts

Accounts:

  • Salary transaction alerts
  • Loan payment transaction alerts
  • Bancassurance payment transaction alerts
  • Family Fund payment transaction alerts
  • Branch transaction alerts
  • E-Banking transaction alerts
  • Fund transfer alerts
  • Cheque transaction alerts
  • TD & CD maturity alerts
  • TD & CD interest alerts

Subscription Packages

Super Package

Enjoy an unlimited number of SMS alerts for a fixed monthly subscription.

Smart Package

Monitor your transactions through 20 free SMS alerts for a minimal monthly subscription (Extra SMS will be subject to fees).

Slim Package

With no monthly subscription, you will only pay per SMS alert.

How To Register

  • Apply to the SMS Alerts service through your Online Banking service
  • Contact our Call Center (19191), available 24/7

Quick links

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Online Banking Services

Retail Online Banking Form

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