How can we help you ?

PRESS ENTER TO START THE SEARCH

Frequently Asked Questions

Subscribe in E-statement:
  • For credit card and personal account and avoid charging fees for issuing printed statements
  • For the E-statement Registration, click here

  • Transfer money from your account to your card. (no token needed)
  • To settle your credit card from your account on banki Mobile Click here 

  • This Transfer is free till further notice.
  • To activate your token Click here
Steps to transfer to other cards in other banks inside Egypt:
    1. Choose “Transfers/Payments”.
    2. Then choose “banks inside Egypt”.
    3. Click “from” and choose your account number.
    4. Then click “to” and choose “banks inside Egypt”.
    5. Then fill in all the required fields & add the card number in the account number field.
    6. Then add the amount.
    7. Press “continue” & choose transfer/payment reason.
    8. Enter the “TOKEN” & press “confirm”.

Easily follow these simple steps:
  • click on “Forgot your PIN“ to retrieve/reset your PIN click here
Access all questions

Do you want to donate to NGOs?

  • You can even select the organization you wish to donate to

Steps to Donate through banki Mobile:

  1. Choose “Fawry Bill Payments”
  2. Click “From” and choose the account number to pay from
  3. Click “To” and choose “Bills”
  4. Click “Select biller” and choose “Charity”. choose the organization you wish to donate to under the Charity section
  5. Click “Pay/Add new bill”
  6. Select biller then fill in all required fields.
  7. Choose “Save & Pay” to add them as Favorites
  8. Enter Amount
  9. Enter “TOKEN” and click “Confirm”