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Frequently Asked Questions

Subscribe in E-statement:
  • For credit card and personal account and avoid charging fees for issuing printed statements
  • For the E-statement Registration, click here

  • Transfer money from your account to your card. (no token needed)
  • To settle your credit card from your account on banki Mobile Click here 

  • This Transfer is free till further notice.
  • To activate your token Click here
Steps to transfer to other cards in other banks inside Egypt:
    1. Choose “Transfers/Payments”.
    2. Then choose “banks inside Egypt”.
    3. Click “from” and choose your account number.
    4. Then click “to” and choose “banks inside Egypt”.
    5. Then fill in all the required fields & add the card number in the account number field.
    6. Then add the amount.
    7. Press “continue” & choose transfer/payment reason.
    8. Enter the “TOKEN” & press “confirm”.

Easily follow these simple steps:
  • click on “Forgot your PIN“ to retrieve/reset your PIN click here
Access all questions

Earning Points

 

Accumulate points and the more you transact, the bigger is your reward!

Check your points balance through:

  • Monthly bank statement
  • E-statements on banki Mobile and banki Lite
  • Consult banki Online , banki Mobile ,banki Lite– happy points page
  • At the selected merchant while redeeming points

Earning Matrix:

Cards:

Product Points Matrix
Credit Cards
Gold/Classic Each EGP 1 purchase spend = 1 point
Platinum Each EGP 1 purchase spend = 1.5 point
Infinite Each EGP 1 purchase spend = 2 point
Debit cards
Classic Each EGP 3 purchase spend = 1 point
Gold Each EGP 3 purchase spend = 1 point
Platinum Each EGP 2 purchase spend = 1 point
Prepaid Cards
Prepaid Each EGP 2 purchase spend = 1 point

 

banki Mobile

Transaction Type Points Earned Monthly Limit
1st time new Registration 10,000 1
Domestic Transfers ACH 500 2
SWIFT Transfers 500 2
Card Payment (own/other/prepaid) 500 5
Subscribe to E-statement 500 1
Fawry Bill Payment 500 2

 

Maximum digital transactions rewarded per customer =  10 transactions monthly on banki Mobile.

Terms & Conditions apply.