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Frequently Asked Questions

  • Steps to change your billing profile/ language / billing account: Click Here

  • Press on “personal Accounts”
  • Tab the account number to review last 50 transactions done

  • This Transfer is free till further notice.
  • To activate your token Click here
Steps to transfer to other cards in other banks inside Egypt:
    1. Choose “Transfers/Payments”.
    2. Then choose “banks inside Egypt”.
    3. Click “from” and choose your account number.
    4. Then click “to” and choose “banks inside Egypt”.
    5. Then fill in all the required fields & add the card number in the account number field.
    6. Then add the amount.
    7. Press “continue” & choose transfer/payment reason.
    8. Enter the “TOKEN” & press “confirm”.

Subscribe in E-statement:
  • For credit card and personal account and avoid charging fees for issuing printed statements
  • For the E-statement Registration, click here
Access all questions

KYC

Welcome Mr./MS

In order to update your KYC Form  and avoid your Credit Card blockage, thanks to quickly Visit nearest CAE branch

Or for your convenience ! you can request to receive a visit at your home or a business place  by our CAE KYC officer (CAE staff )

just click submit to receive a call within 5 business days from one of our team  to set the visit appointment & confirm address, to know more about branch list click here



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