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Frequently Asked Questions

How many free accesses am I entitled to as a primary cardholder? Unlimited free access throughout the calendar year How many free accesses am I entitled to as a supplementary cardholder? Unlimited free access throughout the calendar year Is there a minimum card spend I shall make during the year, to qualify me for the free lounge accesses? Yes, $1 per calendar year. In case, cardholder did not meet the minimum spend criteria of $1 during the calendar year, he/she will be entitled to only 2 free access+ 1 free guest per visit. How do I enter the lounges? Present your membership QR code to the lounge staff Are guests allowed in the lounges for primary credit card holders?
  • Yes, guests are allowed provided they are accompanying the cardholder on the same flight.
  • 1 free guest per visit but any extra guest(s) card will be charged by $32 each (to be paid at the lounge)
Are guests allowed in the lounges for supplementary credit card holders?
  • Yes, guests are allowed provided they are accompanying the cardholder on the same flight.
  • 1 free guest per visit but any extra guest(s) card will be charged by $32 each (to be paid at the lounge)
How will my guest get access to the lounge? With the same QR or Digital membership generated by the Primary OR Supplementary cardholders. Can I use my physical card to enter the lounge? You will only be able to access lounges by presenting your membership QR code from the mobile app. Do I have to book the lounge access ahead of my visit? No prior reservation is required How can I submit a complaint or an inquiry?
  • In case of prior registration press “Help” button placed on the signing up page in “Visa Companion Application”
  • In case of after registration press “Contact” button placed on the account page.
How can I add more cards? By pressing the “Membership” in the home page bottom menu. Then press on “Add new membership” and start registering the other card.

  • Here’s how to register using your Card or T-Pin

    • Register using your Active Card: Click Here
    • Register using your Bank ID# and Telephone PIN Click Here

No worries, click here to retrieve your password

How many free accesses am I entitled to as a primary cardholder? 6 free access throughout the calendar year, then every extra visit will be charged by $32 (it will be debited from the registered credit card) How many free accesses am I entitled to as a supplementary cardholder? 6 free access throughout the calendar year, then every extra visit will be charged by $32 (it will be debited from the registered credit card) Is there a minimum card spend I shall make during the year, to qualify me for the free lounge accesses? No minimum spend required How do I enter the lounges? Present your membership QR code to the lounge staff Are guests allowed in the lounges for primary credit card holders?
  • Yes, guests are allowed provided they are accompanying the cardholder on the same flight.
  • Each guest will be charged by $32 per visit (to be paid at the lounge)
Are guests allowed in the lounges for supplementary credit card holders?
  • Yes, guests are allowed provided they are accompanying the cardholder on the same flight.
  • Each guest will be charged by $32 per visit (to be paid at the lounge)
How will my guest get access to the lounge? With the same QR or Digital membership generated by the Primary OR Supplementary cardholders. Can I use my physical card to enter the lounge? You will only be able to access lounges by presenting your membership QR code from the mobile app. Do I have to book the lounge access ahead of my visit? No prior reservation is required How can I submit a complaint or an inquiry?
  • In case of prior registration press “Help” button placed on the signing up page in “Visa Companion Application”
  • In case of after registration press “Contact” button placed on the account page.
How can I add more cards? By pressing the “Membership” in the home page bottom menu. Then press on “Add new membership” and start registering the other card.

  • No worries, click here to retrieve your username

Crédit Agricole Egypt CSR Committee and Employees Initiative to Distribute Ramadan Bags

Cairo, Egypt – As part of its endeavors to helping out the less fortunate during the month of Ramadan, Crédit Agricole Egypt’s CSR Committee launched a joint initiative with the bank’s employees to distribute 1,750 Ramadan bags to families in the most areas that are most impacted in Egypt. .

Since the Crédit Agricole Egypt’s CSR Committee understands that the current economic situation has increased the suffering and financial burdens of many Egyptian families, its goal was to amplify this initiatives through support from the employees both by asking them to donate money and their effort to making the project a success.

Crédit Agricole Egypt’s Chairman and Managing Director, Mr. François-Edouard Drion at the bank said:
“As part of the effort to support the donations of the staff, the Bank announced that it will triple every pound donated by the staff, in order to reach the largest possible number of poor families and assemble the largest possible number of food bags for the month of Ramadan.”

Drion also added:
“Crédit Agricole Egypt first started distributing Ramadan Bags among the areas where it already has CSR initiatives that target the neediest families in the community. The first to benefit from this initiative are the beneficiaries of the CAE community development project in Imbaba El Matar. Also benefiting are families of children in the single-room schools sponsored by Crédit Agricole Egypt in Menya and Assiut because it’s important that we include the distant cities in Upper Egypt in our support.”

The distribution list also included other areas in Greater Cairo such as al Maasara, Giza, and Alexandria. Crédit Agricole Egypt’s employees were always present for the distribution of the bags based on a scheduled to ensure that food was available to the recipients throughout Ramadan.

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