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Frequently Asked Questions

  • EFG Hermes Asset Management is the fund manager for Credit Agricole I, Credit Agricole II equity funds and Credit Agricole III money market fund. With over 25 years of experience in the Egyptian market, the fund manager makes investment decisions on behalf of the investors based on through research and close monitoring of market conditions. EFG Hermes Asset Management is responsible for the performance of the funds under its management, as they handle the investment part of the fund.

  • All mutual funds announce the Investment Certificate price on a weekly basis, allowing investors to track their performance. Additionally, the fund manager publishes quarterly fact sheets that provide insights into the fund’s performance.

  • You can subscribe by signing a subscription form at any of the bank’s branches across Egypt. Subscription frequency varies depending on the fund type. Some funds offer daily subscriptions, while others provide weekly subscriptions. However, in all cases orders must be submitted before 12:00 pm on any applicable day.

  • Returns represent the total net profits or losses (in some types of mutual funds) achieved against the invested amount during a specific period. To view the returns for the mutual funds offered by the bank Click Here

    • Redemption orders can be signed at any of the bank’s branches across Egypt. Redemption frequency varies depending on the fund. Some funds offer daily redemption, while others provide weekly redemption. However, in all cases, orders must be submitted before 12:00 pm on any applicable day
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Pre-Dormant Accounts Instructions

Crédit Agricole is always keen to deliver the best banking service for you!

In light of the above, please note that by reviewing your bank account, we have noticed that you did not use your account for 8 months or more, so please visit your nearest branch as soon as possible, to reactivate your account.

Do not forget that by using your Debit or Credit or Prepaid card/s or even banki Mobile app, you will be rewarded with Happy Points for every transaction you perform; where you can collect and redeem your Happy Points from any of our participating merchants:

Carrefour, elmenus, Metro, B.Tech, Spinneys, Breadfast, Oscar Market, Fathalla Market, & Alfa Market, Zahran Market, Tradeline, Dukes, La Poire, El Dahan, American Eagle, Nike

You can find even more merchants on our website & banki mobile app.

Dormant Account:

It is the account on which none of the following transactions have taken place: withdrawal, deposit, transfer, payments or balance inquiry, for a whole year for current accounts, and two years for saving accounts. On the other hand, automated transactions carried out by the bank are not considered to prevent dormancy.

Dormant Account Re-activation:

  • In case of dormant account with other active accounts under customer’s ID:

Other accounts under the same ID will work normally, but we advise you to go to the nearest branch or contact the customer service center to reactivate the dormant account.

  • In case of dormant customer:

This happens when all customer accounts have become dormant because of not doing any transactions according to the bank policy.

The customer will not be allowed to deal on the account or his cards until he/she visits the nearest branch and writes a request to reactivate the account or sign a printed bank statement.

General Rules:

  • The bank will continue to cash any drawn checks and implement any standing instructions on the dormant accounts.
  • However, this is not considered as a reactivation of the accounts. In addition, an attempt of contacting the customer will be made to notify the customer before the transaction.
  • Upon reactivating the account, the customer must proceed with one transaction (withdrawal, deposit, or transfer) on the same day in order to finalize the reactivation process.
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