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Purchase Protection


  • An item with a price in excess of USD 100 and a maximum of USD 1500 or local equivalent

  • Items purchased as gifts

  • If a warranty is purchased with the product, over and above the original manufacturers or store warranty, coverage will only apply after expiration of all other warranties but only within 24 months from the date of purchase

Excluded Items:

Boats, Motorized vehicles, Land or Buildings

General Rules

  • Purchases must be made by Crédit Agricole Egypt Platinum Card

  • Card member must notify the claim administrator within 45 days of the date the incident occurred

  • Failure to give notice within 45 days from the date of the incident will result in denial of the claim

  • All benefits payable will be paid to the Eligible Person or, in case of death, to the Eligible Person’s estate

  • The policy will only pay claims that are completely furnished within 12 months after incident date

Contacts for Disputes and Claims

International SOS

6th Floor, Landmark House

Hammersmith Bridge Road

London W6 9DP

In case of making a claim or require help when abroad please call the Visa Platinum Insurance help line:

London: Tel: +44(0) 2087628002 (8:30-17:00 hrs- UK local time)