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Frequently Asked Questions

Subscribe in E-statement:
  • For credit card and personal account and avoid charging fees for issuing printed statements
  • For the E-statement Registration, click here

  • Transfer money from your account to your card. (no token needed)
  • To settle your credit card from your account on banki Mobile Click here 

  • This Transfer is free till further notice.
  • To activate your token Click here
Steps to transfer to other cards in other banks inside Egypt:
    1. Choose “Transfers/Payments”.
    2. Then choose “banks inside Egypt”.
    3. Click “from” and choose your account number.
    4. Then click “to” and choose “banks inside Egypt”.
    5. Then fill in all the required fields & add the card number in the account number field.
    6. Then add the amount.
    7. Press “continue” & choose transfer/payment reason.
    8. Enter the “TOKEN” & press “confirm”.

Easily follow these simple steps:
  • click on “Forgot your PIN“ to retrieve/reset your PIN click here
Access all questions

Steps of banki Alert Registration

1-First, login to banki online and press banki Alerts

2-In the Terms of use tab check your registered mobile number.

Flag the small box and confirm your Mobile number as the below and click Next

3- You can get automatic scheduled alerts either Weekly, Biweekly or monthly for the last 3 transactions and closing balance in a specified date and time, in the “Scheduled Alert” page select your account number or card , select Timing and schedule as the below. (Note: you can delete or modify this settings any time and it is optional).

4- Go to Event Alerts and add a flag beside Salary Transaction Alert to receive SMS notification of salary or other accounts or cards alerts type then click next

5- Finally go to Settings to select billing profile and select your preferred billing account and select your preferred language and press Finish

Types of Billing profile:

  • Slim package: no Monthly subscription – 0.7 EGP charged per SMS
  • Smart package: 20 EGP monthly subscription – 20 free SMS / Extra SMS for 0.25 EGP
  • Super package: 25 EGP monthly subscription – unlimited SMS

6- Save your settings in the final step