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Frequently Asked Questions

  • Steps to change your billing profile/ language / billing account: Click Here

  • Press on “personal Accounts”
  • Tab the account number to review last 50 transactions done

  • This Transfer is free till further notice.
  • To activate your token Click here
Steps to transfer to other cards in other banks inside Egypt:
    1. Choose “Transfers/Payments”.
    2. Then choose “banks inside Egypt”.
    3. Click “from” and choose your account number.
    4. Then click “to” and choose “banks inside Egypt”.
    5. Then fill in all the required fields & add the card number in the account number field.
    6. Then add the amount.
    7. Press “continue” & choose transfer/payment reason.
    8. Enter the “TOKEN” & press “confirm”.

Subscribe in E-statement:
  • For credit card and personal account and avoid charging fees for issuing printed statements
  • For the E-statement Registration, click here
Access all questions

How do I choose / Amend my statement subscription mode?

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How do I choose / Amend my statement subscription mode?

    • Choose Statement > Manage Subscription and the available options will be displayed:  E-statement only, E-Statement/Printed or Printed Statement only. After chosen the suitable mode, please accept the terms and conditions to apply the requested service.
    • Please note that you will be charged for printed statements in case chosen.
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