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Frequently Asked Questions

  • EFG Hermes Asset Management is the fund manager for Credit Agricole I, Credit Agricole II equity funds and Credit Agricole III money market fund. With over 25 years of experience in the Egyptian market, the fund manager makes investment decisions on behalf of the investors based on through research and close monitoring of market conditions. EFG Hermes Asset Management is responsible for the performance of the funds under its management, as they handle the investment part of the fund.

  • All mutual funds announce the Investment Certificate price on a weekly basis, allowing investors to track their performance. Additionally, the fund manager publishes quarterly fact sheets that provide insights into the fund’s performance.

  • You can subscribe by signing a subscription form at any of the bank’s branches across Egypt. Subscription frequency varies depending on the fund type. Some funds offer daily subscriptions, while others provide weekly subscriptions. However, in all cases orders must be submitted before 12:00 pm on any applicable day.

  • Returns represent the total net profits or losses (in some types of mutual funds) achieved against the invested amount during a specific period. To view the returns for the mutual funds offered by the bank Click Here

    • Redemption orders can be signed at any of the bank’s branches across Egypt. Redemption frequency varies depending on the fund. Some funds offer daily redemption, while others provide weekly redemption. However, in all cases, orders must be submitted before 12:00 pm on any applicable day
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1. Registration Steps for banki Mobile

B

Do you need help to register using your active bank card on banki Mobile and enjoy its variable features?

Here’s how to register using your Card or T-Pin:

  • Register using your Active Card: Click Here
  • Register using your Bank ID# and Telephone PIN : Click Here

 

 

2. Self Care

b

Did you forget your username?

  • No worries Click here to retrieve your username.
b

Did you forget your password?

  • No worries Click here to retrieve your password.
b

Do you want to change your mobile number?

  • Now you can change your registered mobile number with no need to visit the branch.
  • To change your mobile number instantly click here
  • We will send you all communication and transaction notification on your new mobile number
b

Do you want to request an ATM dispute without the need to visit the branch ?

  • You can now submit an ATM dispute request using banki Mobile at any time from anywhere and you will no longer need to visit the branch!
  • For the steps Click here
b

Did you receive your new card and want to activate it to start using it ?

b

Do you want to use Taqsit service for your transactions easily when purchasing all your necessities using your Credit Card and choose the best instalment plan wherever you are with no need to visit the branch?

  • Login now to banki Mobile
  • Activate Taqsit service through the following steps: click Here
b

Do you want to check your account balance at any time?

  • Press on “personal Accounts”
  • Tab the account number to review last 50 transactions done
b

Do you need help to register in the SMS alerts service banki Alert?

b

Do you need help to change your billing profile / language/ banki Alert billing account?

  • Steps to change your billing profile/ language / billing account: Click Here

 

 

3. Transfers and Payments

b

Transfer to any bank Account / IBAN in Egypt using banki Mobile

  • Transfer to any Account/IBAN in Egypt using banki Mobile.
  • This transfer is free till further notice.

Steps to transfer to other Accounts/IBAN in other banks inside Egypt:

  1. Choose “transfers/payments”.
  2. Then choose “banks inside Egypt”.
  3. Click “From” and choose your account number.
  4. Then click “to” and choose “banks Inside Egypt”.
  5. Fill in all fields then add account number/IBAN in beneficiary’s account filed.
  6. Choose transfer or ‘save and transfer’ to save the beneficiary data for future use/transfer.
  7. Then add the amount.
  8. Press “continue” & enter reason of transfer.
  9. Enter the “TOKEN” & press “confirm”.
b

Do you want to settle your credit card in another bank? Using banki Mobile you can transfer to your credit card in any bank in Egypt

  • This Transfer is free till further notice.
  • To activate your token Click here

Steps to transfer to other cards in other banks inside Egypt:

    1. Choose “Transfers/Payments”.
    2. Then choose “banks inside Egypt”.
    3. Click “from” and choose your account number.
    4. Then click “to” and choose “banks inside Egypt”.
    5. Then fill in all the required fields & add the card number in the account number field.
    6. Then add the amount.
    7. Press “continue” & choose transfer/payment reason.
    8. Enter the “TOKEN” & press “confirm”.
b

Do you want to settle your credit card since It’s your card due date?

  • Transfer money from your account to your card. (no token needed)
  • To settle your credit card from your account on banki Mobile Click here 
b

Donate to NGOs through banki Mobile to provide support and assistance to those in need.

  • You can even select the organization you wish to donate to.

      Steps to Donate through banki Mobile:

      1. Choose “Fawry Bill Payments”.
      2. Click “From” and choose the account number to pay from.
      3. Click “To” and choose “Bills”.
      4. Click “Select biller” and choose “Charity”. choose the organization you wish to donate to under the Charity section.
      5. Click “Pay/Add new bill”.
      6. Select biller then fill in all required fields.
      7. Choose “Save & Pay” to add them as Favorites.
      8. Enter Amount.
      9. Enter “TOKEN” and click “Confirm”.
      b

      Transfer to any Wallet in Egypt using banki Mobile?

      • Transfer to any wallet in Egypt using banki Mobile.
      • This Transfer is free till further notice

        Steps to transfer to any Wallet inside Egypt:

        1. Choose “transfers/payments”.
        2. Then choose “banks inside Egypt”.
        3. Click “From” and choose your account number.
        4. Then click “to” and choose “banks Inside Egypt”.
        5. Fill in all fields then add Wallet mobile number in beneficiary’s account filed.
        6. Choose transfer or “save and transfer”to save the beneficiary data for future use/transfer.
        7. Then add the amount.
        8. Press “continue” & enter reason of transfer.
        9. Enter the “TOKEN” & press “confirm”.
        b

        Do you want to pay all your bills using banki Mobile?

        As you pay different bills:

        • Remember to set them as “favorites” so you can easily pay them again next time
        • To pay your bills through banki Mobile application click here
        b

        Do you need to send money instantly on the spot 24/7 through banki Mobile?

         

         

        4. Setup your banki Token

        b

        Do you want to activate a Token to make transfers and payments outside your accounts?

        • To activate your banki Token using your mobile through banki Mobile Click here
        • To activate your banki Token using your laptop or PC through banki Lite Click here
        b

        Did you forget your banki Token PIN?

        Easily follow these simple steps:

        • click on “Forgot your PIN“ to retrieve/reset your PIN click here
        b

        Did you enter your banki Token PIN wrongly 5 times?

         

         

        5. Setup your Biometric

        b

        Do you want to setup your fingerprint login?

        • No need to enter your login credentials with every login.
        • Click here to activate your fingerprint login Click here
        b

        Do you need fast and easy login to banki Mobile? Setup your Face ID now (For supported IOS devices)

        • Now you can setup your Face ID. You’ll no longer need to enter your credentials with every login.
        • To know how to setup your face ID on banki Mobile Click here

         

         

        6. Happy Points Redemption

        B

        Do you want to redeem your Happy points using banki Mobile?

        • You can now check your Happy points balance and redeem them using banki Mobile in a few seconds.
        • View steps Click here

         

         

        7. E-statement

        B

        Check your transactions whether “Accounts/Credit Card”

        Subscribe in E-statement:

        • For credit card and personal account and avoid charging fees for issuing printed statements
        • For the E-statement Registration, click here
        • For E-Statement Terms and Conditions, click here

         

         

        8. Apply for Products & Savings

        b

        Do you need to book a Certificate of Deposit instantly through banki Mobile without visiting the branch?

        • Your savings plan is one click away. Click here for the steps.
        b

        Do you need to book a Time Deposit instantly through banki Mobile without visiting the branch?

        • Your savings plan is one click away. Click here for the steps.
        b

        Do you need to apply now for various bank products through banki Mobile, including Credit Cards, Auto and Cash Loans, Mortgages, and Green Finance?

        • Click Here for the steps to apply for new banking products.