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Frequently Asked Questions

Subscribe in E-statement:
  • For credit card and personal account and avoid charging fees for issuing printed statements
  • For the E-statement Registration, click here

  • Transfer money from your account to your card. (no token needed)
  • To settle your credit card from your account on banki Mobile Click here 

  • This Transfer is free till further notice.
  • To activate your token Click here
Steps to transfer to other cards in other banks inside Egypt:
    1. Choose “Transfers/Payments”.
    2. Then choose “banks inside Egypt”.
    3. Click “from” and choose your account number.
    4. Then click “to” and choose “banks inside Egypt”.
    5. Then fill in all the required fields & add the card number in the account number field.
    6. Then add the amount.
    7. Press “continue” & choose transfer/payment reason.
    8. Enter the “TOKEN” & press “confirm”.

Easily follow these simple steps:
  • click on “Forgot your PIN“ to retrieve/reset your PIN click here
Access all questions
banki Chat

Welcome to banki Chat service from Credit Agricole Egypt

banki Chat

Welcome to banki Chat service from Credit Agricole Egypt.

Welcome to banki Chat service from Credit Agricole Egypt.

Chatting with your bank is now as easy as chatting with your friends.

We have carefully designed banki Chat service relying on the latest technologies to provide instant response to your inquiries on our products and services in both languages Arabic and English, using artificial intelligence technology.

Enjoy a new 24/7 quick, convenient easy and secure banking experience with banki Chat service to help you with your daily banking needs on the go:

  • Find the nearest Crédit Agricole Egypt branch and ATM
  • Apply for the different bank products
  • Learn more about bank products services and offers
  • Instant customer service support 24/7
  • Digital services support
  • SMEs & Corporate services
  • Financial guidance and security tips
  • Currency converter

How to use banki Chat?

No registration process needed.

You can use the service immediately, free of charge whether you are a Crédit Agricole customer or not via:

  • WhatsApp: Please save + 202 19191 and start chatting.
  • Facebook: Please visit our official Facebook Page and click on send a message using Facebook Messenger.
  • Website: Please visit www.ca-egypt.com and click on banki chat avatar from home page

You can simply type what you’re looking for and our digital assistant will guide you or explore the list of services and select the desired service.