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Frequently Asked Questions

  • لتغيير نوع حساب الاشتراك/ اللغة / رقم الحساب المسجل: اضغط هنا

  • You can now check your Happy points balance and redeem them using banki Mobile in a few seconds.
  • View steps click here.

  • Login now to banki Mobile and activate “Taqsit” service through the following steps: click Here

  • Now using banki Mobile app latest version easily activate your soft token to start making transfers payments!
  • To view the steps click here

  • Now you can change your registered mobile number with no need to visit the branch.
  • To change your mobile number instantly click here
  • We will send you all communication> and transaction notification on your new mobile number
Visa Airport Companion lounge Service

Enjoy your time at the luxury airport lounges

Visa Airport Companion lounge Service

Enjoy your time at the luxury airport lounges

Now your Digital membership is your only key to Airport Lounges

With Crédit Agricole Visa Infinite and Platinum Credit Cards … Your key to airport comfort is here!

Visa is introducing a seamless digital experience towards the enjoyment of luxury airport lounges benefits.

Starting October 1st 2024, you will need to download” Visa Airport Companion” application, then register your Visa Infinite and Platinum Credit Card to create your digital membership that will allow you to access more than 1,200 lounges worldwide, check lounges locations, amenities, your visits entitlements and more.

Download the app now

For IOS: click here

For Android: click here

 

Important Notes: Applies For Infinite & Platinum Credit cards  (Primary & Supplementary)

  • To create & get your membership QR code:
    • Download the app from Apple Store or Google Play Store and follow the instructions. Once the app is downloaded, select Sign Up and complete the information as requested, including:
      • Card details
      • Name, email address, and mobile number
      • Consent to Terms and Conditions, Privacy Policy, and Terms of Use
      • A six-digit code will be sent to your mobile number or email address for verification. After successful verification, you will be asked to create a password then you will be directed to the app home screen, where you can access and use your benefits straight away.
      • At the home page bottom menu click on “Membership” to find your QR code/Digital membership that you will need to present to the lounge receptionist.
  • Each Supplementary card related to Platinum or Infinite must register their own cards at “Visa Airport Companion” App, using their personal details including their name as per their passport, Mobile number and their email address